If you're dissatisfied with the way we've handled a request for information, you should initially make a complaint using our usual complaints procedure.
If you're dissatisfied with the information provided in response to your request, you may ask for an internal review. Please contact:
The Information Governance Team
During an internal review a member of staff not involved with the initial response to your request will have a look at your request again to see if we've dealt with it in the best way. This review will be completed within 20 working days.
If you're not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner's Office for a decision. You'll need to put your complaint in writing enclosing the following information:
- a covering letter giving them details of your complaint
- details of your initial request
- a copy of our initial response (known as the refusal notice)
- a copy of the complaint you made to our internal review
- a copy of our response
- any other information you think is relevant
- your contact details
Send your complaint to the address below within two months of our final response.
Information Commissioner's Office
For more details, or to make your complaint online, visit the Information Commissioner's website.