Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

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How to complain about a request for information

If you're dissatisfied with the way we've handled a request for information, you should initially make a complaint using our usual complaints procedure

If you're dissatisfied with the information provided in response to your request, you may ask for an internal review. Please contact:

The Information Governance Team
Audit Services
Shropshire Council
Shirehall
Shrewsbury
SY2 6ND 

Email: information.request@shropshire.gov.uk

During an internal review a member of staff not involved with the initial response to your request will have a look at your request again to see if we've dealt with it in the best way. This review will be completed within 20 working days.

If you're not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner's Office for a decision. You'll need to put your complaint in writing enclosing the following information:

  • a covering letter giving them details of your complaint
  • details of your initial request
  • a copy of our initial response (known as the refusal notice)
  • a copy of the complaint you made to our internal review
  • a copy of our response
  • any other information you think is relevant
  • your contact details

Send your complaint to the address below within two months of our final response.

Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

For more details, or to make your complaint online, visit the Information Commissioner's website.

Contact

Information Governance
01743 252774
Shropshire Council
Legal Services
Shirehall
Abbey Foregate Shrewsbury Shropshire SY2 6ND
Last updated: 06 August 2015 Print this page

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