Shropshire Council

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Our approach

We make the most of our public sector roots to support organisations to design services and interventions that transform the customer experience. The team combine the best of public sector ethos with a fresh design based approach that provides our clients with a creative and structured approach for tackling the challenges they are facing. We speak the language of both the public sector and the creative industries so are able to bridge gaps in multidisciplinary teams by communicating effectively across diverse disciplines and sectors.

We come with a proven track record of delivering real transformation, helping our clients to do things differently. Our offer is based on delivering sustainable outcomes which combine customer insight and business intelligence – resulting in useable, efficient, effective and desirable solutions that meet the demands of modern public services. Working with our clients to ensure that their projects get the best results possible, we take a strategic role in managing workflows to ensure that a focus is placed on delivering project outcomes; helping them to make the most of their time.

Design is a verb – it’s all about doing, and our approach is about moving through a structured process from defining and understanding the challenge, all the way through to prototyping and delivery. In our experience, culture change is best achieved when we work alongside our clients and their staff providing them with the inspiration, tools, techniques, and structure to take ownership of challenges, and most importantly to deliver. We tailor our approach to meet the needs of our client meaning that we can offer individual specialist services based on individual client need.