Shropshire Council

What our clients say

“I can honestly say that Business Design were the people that made us think differently. Without the support we received we couldn’t have got to where we did. Business Design were fantastic in encouraging and supporting us through the whole process.” 

Carol Ford - STEP Operational Lead, Adult Social Care Transformation, Shropshire Council


“This is a brilliant piece of work which you and the team should be very proud of. The insight report makes some very interesting points, and the very different approach taken with the creation of personas are what makes the report real.  I certainly hope that Liverpool CCG and indeed all of it’s partner agencies and providers have the opportunity to learn and put into practice some of the messages within the report.” 

Joan Bennett - Mi Lead for Older People and Carers, Liverpool CCG


“The feedback I have received from the Health Trainers is how much they enjoyed working with you because you actually wanted to know about their input.  Equally the clients enjoyed the fact that your personalised approach gave them time to tell their stories; you actually listened to them. Your work provides a fantastic overview of all that the Health Trainers do, and I hope that the insights will play a part in shaping the new service specification moving forward.”

Julia Purvis - Head of Service Promoting Wellbeing, PSS (Person Shaped Support)


“Connecting Shropshire recently engaged the Business Design Team to carry out some in-depth engagement work in several villages around the county. The Team were quick to gear up and undertake the work, which resulted in detailed analysis and customer personas. The feedback we received enabled us to review our marketing strategy and develop more effective messaging for our target audiences. The Business Design Team were efficient and courteous throughout, keeping us updated and effectively managing the project.”

Ben Walker - Marketing and Engagement Manager, Connecting Shropshire


“I just wanted to say a massive thank you for the work that you undertook, along with Paul and members of the waste team, on the SEGS project. The work that you did involving customer engagement and insight, industry research, service re design, test and prototype work in Hanwood and in Bayston Hill assisted the waste contract negotiation team to agree with Veolia a new waste collection service for the whole of the county. The new food collection service will begin in Shrewsbury next month with kerbside collection of cardboard being implemented in the autumn. The Cabinet and local Members are delighted to receive such positive news during challenging times for the Council, the county and the public sector as a whole. Your work has resulted in changes that residents shall welcome, which shall result in financial savings for the Council and which, we hope, will lead to an increase in recycling performance across the county.”

Tim Smith - Area Commissioner, Shropshire Council


“The core project team had to deal with a lot of scepticism and no little resistance at times. I would just like to thank you for your help, support and skill. There needs to be a source of ideas, energy and attitude, and that is something that you bring.” 

Paul Beard - Contracts Manager (Waste Management), Shropshire Council


“The team were hugely helpful and brilliant in planning and facilitating a session on urgent care and cancer. Colleagues commented as they were leaving on the facilitation approach used and how good it was. On the feedback there were specific comments from the attendees about the facilitation including – ‘I’ve never seen that before’ and ‘the small groups were the best facilitated and focused I’ve been in.’” 

Michelle Timoney – Transformational Change Manager (Cancer), Liverpool CCG