Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Top tasks

Services

Employment

Christmas closing

Last updated at 11:30am on Friday 23 December 2016

To make it easier for people to know what they can access over the Christmas period, and when they can access it, we've detailed service opening times on this page.  We've also included the web link to their relevant section of the website.

If a service isn't listed it's likely (but not confirmed) to be closed from 5pm on Friday 23 December 2016, reopening for business on Tuesday 3 January 2017.  However, we are continually updating this page as information comes in so please keep checking back.

Emails and online forms can continue to be submitted during closed periods and will be dealt with as soon as possible after services return following the Christmas closure, and Customer Services phone lines will be in operation on 28 December 2016.

Adult social care

For urgent social care enquiries, the service will be available Wednesday 28, Thursday 29 and Friday 30 December between 8:45am and 5pm on 0345 678 9044.  Outside of these times, the Emergency Duty Team will be handling all urgent enquires, they can be contacted on 0345 678 9040.

Adult and children safeguarding concerns

Both Adults and Children’s safeguarding teams will continue to cover throughout the festive period.  If you have immediate concerns for the safety or wellbeing of a Child or vulnerable Adult please call us on 0345 678 9021.  

Archives

Closed for stocktaking and staff training for the week beginning Monday 12 December 2016.

Closed for the Christmas holiday from Saturday 24 December 2016 to Tuesday 3 January 2017 inclusive

Go to Shropshire Archives webpage

Building Control

We're closed for the Christmas break from 4pm on Friday 23 December to 8am on Tuesday 3 January 2017.

For dangerous structure emergencies, please call the out of hours number on 0345 678 9000.

If you have any questions, please don’t hesitate to contact Shropshire Council’s Building Control Team on 01743 258710.

Children's early help and social care (Compass)

Compass will continue to operate during usual working hours over Christmas and new year, apart from the bank holidays and weekends. On these days the Emergency Duty Team will operate as usual.

During the days of Christmas eve to new year’s eve there will be reduced staff cover to take urgent safeguarding concerns only.

The phone number remains the same 0345 678 9021.

Monday 19 December

Normal Service

9-5

Tuesday 20 December

Normal Service

9-5

Wednesday 21 December

Normal Service

9-5

Thursday 22 December

Normal Service

9-5

Friday 24 December

Normal Service

9-4

Monday 27 December

Bank holiday

Closed

Tuesday 28 December

Bank holiday

Closed

Wednesday 29 December         

Normal Service

9-5

Thursday 30 December 

Normal Service

9-5

Friday 31 December                 

Normal Service

9-4

Monday 2 January

Bank holiday

Closed

Go to Compass webpages

Customer Feedback and Insight

A limited service will be operated between 4pm on Friday 16 December and 4pm on 23 December.

The service will be closed between 3pm on 23 December and 9am on 3 January.

To leave feedback over the christmas please use the online form

For urgent enquiries please contact Shropshire council's Customer Services 

Education Access Service

Closed from 4pm Friday 23 December, returning on 3 January 2017

Go to School Attendance webpage 

Helena Lane Daycare, Ludlow

  • Closed 4pm on 23 December
  • Open 29 and 30 December (no room hire)
  • Closed 2 January 2017
  • Open as normal from 3 January

Go to Helena Lane Daycare webpages

Highways

Divisional site offices will close at 4pm on 23 December 2016 and will reopen at 9am on 3 January 2017. 

A divisional duty officer will be on-call to react to any incidents that may occur during this closure.

  • In emergencies please call 0345 678 9006.
  • Lost / found / missing dogs can still be reported to our OOH duty team.

Go to Highways webpages

Housing

Housing Services offices will be closed from 4pm Friday 23 December until 9am Tuesday 3 January. 

If you are at immediate risk of homelessness please call us on 0345 678 9005. For all other housing related enquiries, please call on or after 3 January.

Joint Training

Last working day will be Friday 23 December and we will reopen Tuesday 3 January

Go to Joint Training webpages

Leisure centres

Idsall Leisure Centre

This centre will be closed Sat 24 December - Monday 2 January

Re-opens at 4.15pm on Tuesday 3 January 2017

Libraries

Library opening times are displayed on individual web pages

Find your local library here

Ludlow Museum Resource Centre

Closed from 22 December to 4 January (inclusive)

Go to Ludlow Museum Resource Centre webpages

Registrars

Registrars will be running a limited service over the festive period.

Please take advantage of our online booking system.

If you need to contact the service out of hours (this includes weekends and bank holidays) in the event of an emergency, please follow this guidance:

  • Emergency death registrations for those with particular cultural or religious beliefs - please contact your funeral director
  • Registrar general’s licence for marriage or civil partnership (where one party is seriously ill and not expected to recover) - please contact your GP, hospital administrator or chaplain.

Day

Date

Opening hours

Monday

26 December 2016

All offices closed

Tuesday

27 December 2016

All offices closed

Wednesday

28 December 2016

All offices closed

Thursday

29 December 2016

Shrewsbury, Ludlow and Oswestry offices - open usual hours

Market Drayton office open 10am to 2pm

Friday

30 December 2016

Shrewsbury, Bridgnorth, Ludlow, Oswestry and Market Drayton offices open usual hours

Monday

2 January 2017

All offices closed

Tuesday

3   January 2017

Normal service resumes

Copy certificates

Any gold certificates ordered after 1pm on 22nd December will be ready for collection on 3rd January between 2pm-3pm, gold posted certificates will be delivered on 4th January by 1pm. Silver and Bronze certificate orders will be dispatched 3-5 working days after the 3rd January.  To order a certificate, click here: https://shropshire.gov.uk/births,-deaths-and-marriages/other-services,-certificates-and-research/order-a-copy-certificate/

Revenues and Benefits

Will close at 5pm 23 December and are shut down until 3 January.

Council Tax, Business Rates, and Recovery phone lines re-open at 8:45 on 3rd January

Housing Benefit (phonelines) re-open at 1pm on 3
rd January

Go to Benefits, Council Tax or Business Rates webpages

Severn Valley Country Park

Visitor centre and Tea shop

Saturday 17 December – Friday 23 December             

11am-4pm

Saturday 24 December

11am-2pm

Christmas Day & Boxing day

CLOSED

Monday 27 December – Saturday 31 December

11am-4pm

Sunday 1 January

12pm-4pm

Monday 2 January – Tuesday 3 January

11am-4pm

After this time we return to opening weekends only

11am-4pm

Toilets

Saturday 17 December – Friday 23 December             

9am-4pm

Saturday 24 December

9am-2pm

Christmas Day & Boxing day

CLOSED

Monday 27 December – Saturday 31 December

9am-4pm

Sunday 1 January

11.30am-4pm

Monday 2 January – Tuesday 3 January

11am-4pm

After this time the toilets will be open daily

9am-4pm

Out of hours car park gate

The out of hours gate closes access to the main car park, but it is possible to park in the out of hours car park at all times.

The out of hours gate will be open each day

Saturday 17 December – Friday 23 December             

9am-4.30pm

Saturday 24 December – Gate opens

9am

Monday 27 December – Gate closes

4.30pm

Tuesday 28 December  - Friday 30 December

9am – 4.30pm

Saturday 31 December – Gate opens

9am

Sunday 1 January – Gate closes

4.30pm

After this time the gate will be open every day

9am-4.30pm

Take a look at their webpages for more information

Shrewsbury Museum and Art Gallery

Saturday 24 - Tuesday 27 December

Closed

Wednesday 28 December Tour only (one member of staff present for tour)

11.30am

Thursday 29 and Friday 30 December  (Museum & Visitor Information Centre)

11am – 3pm

Saturday 31 December - Monday 2 January

Closed

Go to the Shrewsbury Museum and Art Gallery website

Shropshire Youth

Closed for the Christmas holiday from Saturday 24th December 2016, reopening on Tuesday 3rd January 2017

The Gateway Education and Arts centre

Closing at 2pm Friday 23 December and re-opening Tuesday 3 January 2017

Go to The Gateway Education and Arts centre webpages

Trading Standards and Licensing

All services are open as normal until 4pm on 23 December;

Closed from 24 December – 2 January. 

Re-opening on 3 January at 9am and returning to normal operation from this point onwards

Go to the Trading Standards or Licensing webpages for more information

Waste collection services

Will continue to operate from 7am but the day of the week on which your waste is collected will change over this period – some collections will take place earlier than normal and some later - please double check your revised collection dates via shropshire.gov.uk/binday

In the event of disruption to the service (eg due to heavy snowfall) there may be disruption to collections. In this case please leave your bins out and we will endeavour to catch up on any ‘missed’ collections as soon as it is safe to do so. However, please bring recycling boxes back in if not collected - we will not return for boxes.

Go to the Waste and Recycling website.

Welfare Reform and Support Team – 0345 678 9078

This team administers the following schemes:

  • Local Support and Prevention Fund (LSPF)
  • Discretionary Housing Payments (DHP) for rent shortfalls and removals only
  • Administration of Personal Budgeting Support referrals for Universal Credit applicants

Friday

23/12/2016

Open as normal

Monday

26/12/2016

Closed

Tuesday

27/12/2016

Closed

Wednesday

28/12/2016

Limited cover

9am to 5pm (Telephone calls for emergency help only, customers will not be able to call in to council reception areas)     

Thursday

29/12/2016

Closed

Friday

30/12/2016

Closed

Monday

02/01/2017

Closed

Tuesday

03/01/2017 onwards 

Business as usual

8:45am to 5pm (Monday to Friday)

NB the telephone calls for emergency help only means that we will be prioritising Local and Support and Prevention Fund calls on that day.  In addition to this, we will only be able to provide limited support via LSPF on that day.