Shropshire Council website

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Contact information

E-mail

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Decision details

Annual Customer Feedback (Complaints, Comments and Compliments) Report 2017/18

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The Deputy Leader and Portfolio Holder for Corporate and Commercial Support presented a report from the Head of Human Resources and Development providing an overview of the formal customer feedback the Council received during 2017/2018.

Decision:

RESOLVED:

 

i)             That the Annual Customer Feedback Report 2017/18 [Appendix 1] be approved for publication on the Council’s website;

 

ii)            That the recommendations in the Annual Report [pages 18 and 19] highlighting key issues and areas for improvement, be agreed.

 

 

Publication date: 19/09/2018

Date of decision: 17/09/2018

Decided at meeting: 17/09/2018 - Cabinet

Effective from: 27/09/2018

Accompanying Documents:

 

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