Issue - meetings
Opening Hours Across Customer Service Points
Meeting: 30/11/2016 - Cabinet (Item 92)
92 Opening Hours Across Customer Service Points 
PDF 102 KB
Lead Member – Councillor Michael Wood – Portfolio Holder for Corporate Support
Report of the Head of Human Resources and Development
Contact: Michele Leith Tel: 01743 254402
Additional documents:
- 12 Appendix 1 ESIIA hours reduction, item 92
PDF 212 KB
- 12 Appendix 2 Analysis of customer feedback, item 92
PDF 239 KB
Decision:
RESOLVED:
i) That the revised opening hours detailed in the report be approved;
ii) That the implementation of the proposals be delegated to the Head of Human Resources and Development, in consultation with the Portfolio Holder for Corporate Support.
Minutes:
The Portfolio Holder for Corporate Support presented a report from the Head of Human Resources and Development making recommendations for a reduction in the number of hours the service will be available in future in order to more closely reflect the new level of demand. The level of demand had been assessed to reflect the revised footfall together with the needs of partners.
In answer to the Portfolio Holder for Adults who sought reassurance of the Council’s continued commitment to face to face services, the Portfolio Holder for Corporate Support gave assurances that the revised opening hours across Customer Service Points would not be at the exclusion of face to face services.
RESOLVED:
i) That the revised opening hours detailed in the report be approved;
ii) That the implementation of the proposals be delegated to the Head of Human Resources and Development, in consultation with the Portfolio Holder for Corporate Support.