Shropshire Council

Church Stretton customer service point

Opens Closes
Monday 10:00 - 13:00 14:00 - 16:30
Tuesday 10:00 - 13:00 14:00 - 16:30
Wednesday 10:00 - 13:00 14:00 - 16:30
Thursday 10:00 - 13:00 14:00 - 16:30
Friday 10:00 - 13:00 14:00 - 16:30
Saturday Closed  
Sunday Closed  

We're working in partnership with Church Stretton Town Council and Church Stretton Health and Wellbeing Centre so that our customers can access a range of council services. Both offices provide access to our customer service centre via a free-to-use phone link as well as a public computer for doing business with us online. Staff from these organisations are on hand to provide assistance to customers in getting online and using the 'warm phone', so that customers can report issues, make payments or applications and access the services they need but please remember that they are not Shropshire Council staff and have no direct access to the Council’s systems or services.

Shropshire Council services

You can access Shropshire Council services at the town council customer service point during the hours above or at the health and wellbeing centre customer service point (see below) by using our free-to-use public PC or our freephone telephone:

  • Health and wellbeing centre: Monday to Friday 9am – 4pm (service may not be available after 4pm)

Please also be aware that Church Stretton Town Council and Church Stretton Health and Wellbeing Centre have different opening hours. Take a look at the Church Stretton Town Council and Church Stretton Health and Wellbeing Centre websites to find out more.

Services where you will need to visit an alternative customer service point

Please note: some applications require supporting documents. If you want to:

  • Renew a disabled persons’ bus pass (which needs proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • Make a new concessionary travel application (which needs proof of ID showing your date of birth and proof of your current address)
  • Obtain a parking permit (bring proof of residency)
  • Bring evidence in to support your housing benefit or council tax support application     

...you'll need to see a Shropshire Council adviser in order to process your request. Your nearest adviser is based at Shrewsbury Community Hub.

You can access the following services using our phone or public PC at Church Stretton Customer Service Point

Shropshire Council provides a variety of services, some of which can be accessed access online. If you don’t have a computer at home, you can use our public access computer. Did you know you can access certain services online? You can also report things and make payments to the council. Please use the following links to see what you can do online - you may save yourself a visit to one of our offices.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

Here are some links where you can look for guidance on services

You'll be able to access other services via a free telephone link in the customer service points, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

If your enquiry is regarding the following, please visit Church Stretton Town Council:

  • Concessionary travel
  • Planning enquiries
  • Highways issues
  • Missed collections
  • Registrar appointments

If your enquiry is regarding the following, please visit Church Stretton Health and Wellbeing Centre:

  • Concessionary travel
  • Blue badge
  • Homelessness
  • Local Support and Prevention Fund applications / awards

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

 

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.

Contact

For Shropshire Council

Customer Services
customer.service@shropshire.gov.uk
0345 678 9000

For the town council

Church Stretton Town Council
Council Offices
60 High Street
Church Stretton
SY6 6BY 

Telephone: 01694 722113
Website: www.churchstretton-tc.gov.uk

For the health and wellbeing centre

Church Stretton Health and Wellbeing Centre
Easthope Road
Church Stretton
Shropshire
SY6 6BL

Telephone: 01694 722077
Website: www.mayfaircentre.org.uk