Shropshire Council

Ellesmere customer service point

Opens Closes
Monday Closed  
Tuesday 10:00 - 18:00
Wednesday Closed  
Thursday Closed  
Friday 10:00 - 17:00
Saturday 09:30 - 13:00 14:00 - 16:00
Sunday Closed  

We're working in partnership with Bethphage at The Meres Day Centre so that our customers can access a range of council services. The office provides access to Shropshire Council’s customer service centre via a free-to-use phone link as well as a public computer for doing business with us online. Staff from Bethphage are on hand to provide assistance to customers in getting online and using the 'warm phone', so that customers can report issues, make payments or applications and access the services they need but please remember that they are not Shropshire Council staff and have no direct access to the Council’s systems or services.

Services where you will need to visit an alternative customer service point

Please note: some applications require supporting documents. If you want to:

  • Renew a disabled persons’ bus pass (which needs proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • Make a new concessionary travel application (which needs proof of ID showing your date of birth and proof of your current address)
  • Obtain a parking permit (bring proof of residency)
  • Bring evidence in to support your housing benefit or council tax support application     

...you'll need to see a Shropshire Council adviser in order to process your request. Your nearest adviser is based at Oswestry Community Hub or Whitchurch customer service point.

You can access the following services using our phone or public PC at Ellesmere Customer Service Point:

Shropshire Council provides a variety of services, some of which can be accessed access online. If you don’t have a computer at home, you can use our public access computer. Did you know you can access certain services online? You can also report things and make payments to the council. Please use the following links to see what you can do online - you may save yourself a visit to one of our offices.

If you want to see what open consultations we have and add your comments, please use the following link: Get involved

Examples of what you can access online include:

Here are some links where you can look for guidance on services:

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

 

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

Please note that we don't stock caddy liners. You can buy them from local shops - look out for the compostable symbol so you know you have the right type.

Contact

For Shropshire Council

Customer Services
customerfirst@shropshire.gov.uk
0345 678 9000

For The Meres Day Centre

The Meres Day Centre
Trimpley Street
Ellesmere 
SY12 0AE