Shropshire Council

Ellesmere customer service point

Opens Closes
Monday Closed  
Tuesday 10:00 - 16:30
Wednesday Closed  
Thursday Closed  
Friday Closed  
Saturday Closed  
Sunday Closed  
Please note that from Friday 1 September 2017 this service point is based at The Meres Day Centre as a 'self-service facility'. We have a free telephone linked to our customer service centre and several council service areas, and offer free use of our public access computers, where you can carry out business with us online.

Opening hours

  • Tuesday 10am - 6pm
  • Friday 10am - 5pm
  • Saturday 9:30am - 1pm, 2pm - 4pm (though phone not available from 2pm - 4pm)

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use the public access computer in our customer service point. You can also report things and make payments to us for certain services.  Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

You can access a wide range of Shropshire Council services by calling our general enquiries line, 0345 678 9000.

Here are some services where you will need to visit our office:

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)      

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.

 compostable logo

Please note that we dont stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.


Customer Services
0345 678 9000

The Meres Day Centre
Trimpley Street
SY12 0AE