Shropshire Council

Shifnal customer service point

Opens Closes
Monday 14:00 - 18:00
Tuesday 10:00 - 13:00
Wednesday 10:00 - 13:00 14:00 - 18:00
Thursday 10:00 - 13:00
Friday 10:00 - 13:00 14:00 - 17:00
Saturday 09:30 - 13:00
Sunday Closed  

We're working in partnership with Shifnal Town Council so that our customers can access a range of council services. The office provides access to our customer service centre via a free-to-use phone link, as well as a public computer for doing business with us online. Staff are on hand to provide assistance in getting online and using the 'warm' phone, so that customers can report issues, make payments or applications and access the services they need. 

Opening times

You can access Shropshire Council services at this customer service point as follows by using our free to use public PC or our freephone telephone:

  • Monday: 2pm - 6pm
  • Tuesday and Thursday: 10am - 1pm
  • Wednesday: 10am - 1pm and 2pm - 6pm
  • Friday: 10am - 1pm and 2pm - 5pm
  • Saturday: 9:30am - 1pm

You won't be able to access council services outside of the hours stated above.

Please note that Shifnal Town Council and Library have different opening hours.  Take a look at the Shifnal Town Council and Shifnal Library websites to find out more.  

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use our public access computer. You can also report things and make payments to us for certain services. Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Business rates
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

Some applications require supporting documents, so you may need to see a specialist adviser in order to process your request. We're working on making these services simpler. In the meantime you may prefer to use an alternative office where your request for any of the following services can be dealt with quickly:

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • To obtain a parking permit (bring proof of residency)     

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.     

Your nearest alternative site is the Bridgnorth customer service point.

 compostable logo

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.


For Shropshire Council

Customer Services
0345 678 9000

For the library / parish council

Shifnal Town Council
Council Offices
Library Building
TF11 8AZ 

Telephone: 01952 461420