Please help us to help you! Whilst we carry out a regular maintenance regime to minimise disruption to road users and to protect our environment, we rely on members of the public to report faults - the sooner the better. You can help us by reporting faults so that we can quickly rectify it and give better value.Report an issue online »
Alternatively, you can contact our Customer Service Centre on 0345 678 9018.
Highway maintenance teams work to maintain Shropshire's adopted highway network in a safe condition for members of the public, and to minimise inconvenience caused by damaged road surfaces. Our defined network also includes footpaths and highway verges. We aim to minimise risk to anyone using our highway and footpaths by carrying out regular inspections and reactive repairs to faults, reviewing our procedures and frequently monitoring the condition of our network.
We invest in our network to maintain it for road users of today and tomorrow. Structural maintenance is prioritised to maximise the benefit of investment over many years. We consider the impact of every pound spent on safety, the environment and future maintenance costs.
We work to maintain and enhance the condition of roads, verges, pavements, road signs and road markings. Street furniture, street lights and bridges are also maintained by us. We respond to faults according to risk; emergency faults are made safe as soon as possible, whereas some low risk faults may remain until attended to within the planned works programme. Most repairs are carried out within 28 days of notification.
Highway maintenance teams' main duties include:
- regular highway inspections
- planned maintenance schemes
- reactive maintenance work
- winter maintenance activities
For information on the adoption of roads, please visit our Highways Development Control pages.