Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

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Report a pothole, damaged bridge or damaged road sign

Please provide us with as much information as you can in order to help us locate the problem.

Report it now »

Faulty streetlights are no longer reported using this form; please use this report a faulty streetlight link.

Faulty traffic lights are no longer reported using this form; please use this report a faulty traffic light link.

With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it isn't possible for us to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see.

It's important to provide accurate details of the problem, including:

  • what the problem is
  • where it is located
  • when you noticed the problem
  • your name and contact details

Exceptions

For highway defects within the Telford and Wrekin area only telephone 01952 384000 or visit their website.

The following roads in Shropshire are maintained by the Highways Agency. For general enquiries, contact their office on 0300 123 5000 or email ha_info@highways.gsi.gov.uk

  • M54 whole length
  • A5 Preston Island (junction with A49 north of Shrewsbury) to county boundary Chirk
  • A5 Shrewsbury to Telford
  • A49 south of Shrewsbury by-pass
  • A483 south of A5 Roundabout Oswestry Mile End to Llanymynech
  • A458 west of Shrewsbury bypass

You can also view maps showing the roads maintained by us and the Highways Agency by clicking on the attachments on this page.

Office opening hours

  • Monday to Thursday 8am to 5pm
  • Friday 8am to 4pm

What happens next?

All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.

Emergency problems

If the problem is urgent, please telephone 0345 678 9006 (Highways Customer Services).

Problems notified to us online over the weekend will not normally be read until Monday morning.

Data protection statement

You should provide your details if you want us to respond to you. The information that you provide to us will be used solely for the purpose of collecting reports of faults with roads, paths and highways in Shropshire. It won't be passed on to any third parties, and it will be retained for a maximum period of two years.

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Contact

Development Services
0345 678 9006
Shropshire Council
Development Services
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND
Last updated: 09 March 2016 Print this page

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