Lorna oversees all of Shropshire Council's web content and 300 strong editing team. She uses her 9 years of customer service experience to make our website work better for our customers.
On Wednesday 24th April I attended the Socitm Spring Conference at The Royal College of Surgeons and wanted to share my thoughts and experiences with you all. On the morning of the event, I woke up in London, a significant change to rural Shropshire and wondered what the day ahead may have in store. It was apparent from the Chair’s introduction that this was going to be a day full of interesting discussions, debates and ideas. The event got off to a great start with a presentation on Digital Insights by Martin Ferguson (Director of Policy and Research at Socitm) which was followed by a very entertaining presentation by Carl Haggerty from Devon County Council who talked about being open …
This is a guest post by Brian Rapson, Team Librarian The minute we started working with the Web Team, their passion for improving the look and feel of our webpages and the content made it clear that it was not going to be just a matter of shoe-horning the old into the new, but would rather represent a new way of thinking and presenting the service to our customers. It was explained at the outset that this was not a process which would require changes to the service, but that it could potentially highlight elements of the way we work which could be reviewed in order for us to enhance the service that we offer. And indeed, it has proved …
Over the next couple of months we will create a new ‘prototype’ version of Shropshire.gov.uk’s library pages that will focus on customer needs rather than the organisation’s to make it quick and easy for our customers to find what they are looking for.