Shropshire Council

Kerbside collection service FAQs

Changes to your collection service

Where do I put my blue bag when putting out for collection?

Put your blue bag in the same place as you put your recycling boxes.

What can I put in my blue bag?

You can put paper and cardboard in your blue bag. Mixing your paper and card together in one container is acceptable as these items will be collected together on the collection vehicle.

Please ensure that it does not contain any staples, tape, polystyrene or plastic as these can't be recycled with your cardboard.

Can I still recycle my batteries at the kerbside?

Yes, household batteries can be placed in a clear plastic bag and left next to your recycling where the crews can easily see them.

Why aren’t residents in Bridgnorth and Oswestry receiving a food waste service?

At present we do not have the facilities to deal with collecting food waste from residents in Bridgnorth and Oswestry. A service will be introduced soon.

Paper and cardboard

Where do I put my blue bag when putting out for collection?

Put your blue bag in the same place as you put your recycling boxes.

What can I put in my blue bag?

You can put paper and cardboard in your blue bag. Mixing your paper and card together in one container is acceptable as these items will be collected together on the collection vehicle.

Please ensure that it does not contain any staples, tape, polystyrene or plastic as these can't be recycled with your cardboard.

Where does the recycling go?

Your recycling from your boxes is taken to our materials recovery facility in Wolverhampton where it is sorted and sent to reprocessors to make new things.  In fact, it takes just 12 weeks for a tin can to be back on the shelf at your local supermarket.

The paper and cardboard from your blue bag is bundled and sent to a reprocessor to be made into paper and cardboard again.

Why do I have to keep the paper and cardboard separate to the mixed recycling in the boxes when you are throwing it all in the same truck?

The recycling trucks have two compartments, one for the paper and card mix and one for the mixed recycling (cans, plastic and glass).  The two sets of recycling get sent on to different facilities.

What happens if I have more paper and card than will fit into the blue bag?

If you have lots of cardboard, please cut or tear into small manageable pieces (the size of your blue bag) and secure together. Leave the extra cardboard by the side of your blue bag, secured so that it doesn’t become wind blown. Please ensure that it does not contain any polystyrene, staples, tape or plastic, as this can’t be recycled.

You can request an additional blue bag using our online form.

Am I allowed extra containers if I regularly have more recycling?

We want you to recycle as much as possible, so if you have extra recycling, you can request more containers using our online form.  Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.

Please note that you can leave extra cardboard by the side of your blue bag, secured so that it doesn't blow away.

What happens if my recycling containers are broken?

If your containers are broken, please request new ones using our online form. Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.

Now that I have a bag for paper and card, what do I do if I don’t want my extra box?

If you don’t need your box for extra recycling, please feel free to use it around the house or garden.

Can I put shredded paper out for collection?

Small amounts of shredded paper can be added loose to your garden waste bin.

Can I still take excess cardboard to my local household recycling centre

Yes, our aim is to save you the trip to your household recycling centre (HRC), but if you do have a large amount of cardboard you can always take it there.

Plastics, glass and metal containers

Where does the recycling go?

Your recycling from your boxes is taken to our materials recovery facility in Wolverhampton where it is sorted and sent to reprocessors to make new things.  In fact, it takes just 12 weeks for a tin can to be back on the shelf at your local supermarket.

The paper and cardboard from your blue bag is bundled and sent to a reprocessor to be made into paper and cardboard again.

Why do I have to keep the paper and cardboard separate to the mixed recycling in the boxes when you are throwing it all in the same truck?

The recycling trucks have two compartments, one for the paper and card mix and one for the mixed recycling (cans, plastic and glass).  The two sets of recycling get sent on to different facilities.

Am I allowed extra containers if I regularly have more recycling?

We want you to recycle as much as possible, so if you have extra recycling, you can request more containers using our online form.  Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.

Please note that you can leave extra cardboard by the side of your blue bag, secured so that it doesn't blow away.

What happens if my recycling containers are broken?

If your containers are broken, please request new ones using our online form. Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.

Now that I have a bag for paper and card, what do I do if I don’t want my extra box?

If you don’t need your box for extra recycling, please feel free to use it around the house or garden.

Food and garden waste

Where does the recycling go?

Your recycling from your boxes is taken to our materials recovery facility in Wolverhampton where it is sorted and sent to reprocessors to make new things.  In fact, it takes just 12 weeks for a tin can to be back on the shelf at your local supermarket.

The paper and cardboard from your blue bag is bundled and sent to a reprocessor to be made into paper and cardboard again.

What happens if my recycling containers are broken?

If your containers are broken, please request new ones using our online form. Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.

Can I put shredded paper out for collection?

Small amounts of shredded paper can be added loose to your garden waste bin.

Why aren’t residents in Bridgnorth and Oswestry receiving a food waste service?

At present we do not have the facilities to deal with collecting food waste from residents in Bridgnorth and Oswestry. A service will be introduced soon.

Will the food in my caddy smell?

All food waste can be scraped straight into your caddy.  Putting a small amount of newspaper at the bottom of the caddy will absorb any smells or moisture. This newspaper can be thrown into the garden waste along with your food waste.

Storing food in the caddy is just the same as placing it in your normal rubbish bin.

Can I use plastic bags to line my caddy?

No. Any bags used to contain food waste must be compostable and display the compostable logo.  Caddy liners can also be purchased via the Veolia website.

You can also use newspaper to line your caddy.  This can be thrown into the garden waste along with your food waste.

Please do not leave your caddy out for collection - tip the contents of your caddy into your garden waste bin/sack.

The bags you supply look and feel like plastic bags, are they?

No, they aren't. These are compostable starch liners. 

Plastic bags, and other types of bags will not compost and using them may mean your waste remains uncollected. 

Store your liners in a cool, dark, dry place.

What do I do with packaged food items, such as fruit punnets or lettuce in a bag?

We cannot accept any type of food packaging with your food waste. Please remove and empty any food waste from the packaging into your caddy and then dispose of the packaging in your recycling or rubbish collection.

I already compost at home, should I still use my composter?

Yes, if you already compost at home, please keep composting all your fruit and vegetable peelings, tea bags and garden waste. However, cooked food waste and meat/bones/bread products cannot go into your home compost bin. Put these items in your caddy.

Won’t food waste attract animals like rats, foxes and squirrels?

No. You will empty your caddy into your garden waste bin which will prevent animals getting in.

What can I put in my food caddy?

You can put in eggs, dairy products, fruit and vegetables, meat, fish, bones, tea bags, ground coffee, bread, pasta, rice and plate scrapings including gravy.

Please don't put any liquids including milk, cooking oil or cooking grease put in them, these should be put in the residual waste.

Food packaging, including cling film, plastic trays or paper, must not be put in your caddy either.

Batteries

Can I still recycle my batteries at the kerbside?

Yes, household batteries can be placed in a clear plastic bag and left next to your recycling where the crews can easily see them.

General waste

What happens if my recycling containers are broken?

If your containers are broken, please request new ones using our online form. Alternatively you can ring the customer service centre on 0345 678 9007 during normal working hours.