Please only put your recycling, rubbish and garden waste in the containers supplied by us. Lids must be fully closed on all bins and we will not accept extra waste put out next to your bin. The correct waste must be in the correct container. We can't collect containers which are 'contaminated' with the wrong type of waste. Containers should be presented on the pavement in front of your house or in areas without pavements on the edge of the nearest 'adopted' road. All containers must be out by 7am for collection on your scheduled collection day and taken back in as soon as possible after they are emptied. At all other times (other than your collection day) your waste, sacks, bins and boxes must be kept on your own property.
Help with your collections is only offered in exceptional circumstances such as severe ill health or disability. We won't offer assistance if you have any able-bodied person over 18 living at the property. To request help with your collections, you need to contact us.
If we're unable to collect your waste due to severe bad weather please:
- Bring your recycling boxes back in (as they can be a trip hazard) and wait until your next scheduled collection.
- Leave your bins out. If we can’t get to you on your scheduled collection day we will come back and collect as soon as it is safe to do so.
Residents are entitled to one 240l garden waste bin. A second bin can be provided for an annual charge of £65. Please call 0345 678 9007 to order.