Shropshire Council


Every child and young person with special educational needs or disabilities has the right to live a fulfilling and meaningful life. The community around you should be accessible to you and your family. The information we provide in this section should help you to use community services to your advantage.

Changing places

Across the country the Changing Places Consortium is supporting local communities to become more accessible to people with profound and multiple physical and learning disabilities, including motor neurone disease, multiple sclerosis and cerebral palsy, as well as helping older people. It supports the provision of fully equipped changing places that are suitable for multiple levels of care needs. These changing facilities may require a ‘Radar’ key to access them, a membership card or tag, or may need you to seek access from an information point. Please check on the Changing Places website for details about your local amenities:

  • Butchers Row Public Facilities, Shrewsbury Town Centre
  • Attingham Park, Atcham, nr Shrewsbury
  • Llangollen Pavilion, Llangollen
  • Southwater Way, Telford Shopping Centre
  • Morrisons Supermarket, Lawley Village, nr Telford
  • Lakewood Wellbeing Centre, Wellington, nr Telford

Transport and travel

Being such a large area, getting about in Shropshire to do things can sometimes be hard. It can be even more difficult if you have additional needs or disabilities.

Public transport

Our concessionary travel scheme can help you to use public transport at reduced cost. This means that if you need a carer, or prefer not to travel alone and meet the criteria, your carer or companion can travel at a reduced rate too.

Hospital transport

If you have a medical condition that means you can’t use public transport (trains, buses, taxis) to get to hospital you may be able to use the non-emergency patient transport service. If you don't qualify for this service there are local taxi firms that offer adapted vehicles upon request, as well as local buses with accessible areas that should accommodate most needs. Please contact your local service provider for further information.

Travel concessions

There are many travel concessions available to those with limited mobility, income, or difficulties accessing public transport.

There are specific concessions available for disabled people, including reduced rates or free parking at selected locations (when displaying an eligible blue badge), as well as a selection of specialist concessions available from your local authority. If eligible you can choose from three concessions: a national bus pass, a companion or carer bus pass or national travel tokens. Contact our Concessionary Travel Team for more information.

Parking concessions

There are many reduced rate or free car parks available across the county, but these are offered at the discretion of the provider. Disabled access bays are provided at the discretion of the car park owner. While it's generally accepted that an eligible blue badge should be displayed, there may be some other rules displayed that you should make yourself aware of. Please see our blue badge information pages to apply for or renew yours.

Safe places in Shropshire

Safe Places is an initiative available across Shropshire and Telford & Wrekin that provides a place where vulnerable people, those with learning difficulties or problems like anxiety can feel comfortable. Shops, cafes, and public spaces that have the Safe Places sticker displayed should have trained members of staff who are able to help a person who needs a little help or support. There are many locations across Shropshire that offer this service - just look for the Safe Places logo...

Find out more about safe places at Shropshire Disability Network.

Shropshire Council 

Our customer service hubs offer access to council services through online and telephone access points, as well as in person. Some of the services available may be provided by contacting our customer service centre from the community hub.

These are available in Oswestry, Shrewsbury, Whitchurch, Bridgnorth, Albrighton, Wem, Broseley, Ellesmere, Cleobury, Craven Arms, Shifnal, Market Drayton, Ludlow, and Church Stretton.