Consumer advice and information in Shropshire is provided by The Citizens Advice consumer service.
The Citizens Advice consumer service took over responsibility for providing consumer advice and information from Consumer Direct on 1 April 2012.
The Citizens Advice consumer service works in partnership with Local Authority Trading Standards Services offering clear, practical, first level advice and information on a wide range of consumer issues.
More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services in accordance with an agreed protocol.
Visit the Advice Guide webpage or call the Citizens Advice consumer helpline on 0845 4 04 05 06.
Call charges for the national 0845 number are around 6p per minute from a BT landline (depending on your package). Charges from other networks may vary and mobiles may cost considerably more.
You may wish to use these alternative numbers, which are charged at your local rate:
- 0208 1850 710 - English language
- 0208 1850 717 - Welsh language
Charges for calls to these numbers may be lower, depending on your supplier.
The helplines are open Monday to Friday 9.00am to 5.00pm.
You can also submit a request for advice to The Citizens Advice consumer service through their online form on their website.
Our opening hours are:
- 8.45am to 5pm Monday to Thursday
- 8.45am to 4pm on Friday