Our website has a lot of information regarding housing benefit and council tax support, council tax and business rates. Frequently asked questions can be found on the following links:

• Benefits
• Council tax
• Recovery
• Business rates

Please be aware that our web chat team is only able to answer general questions or provide further information or signposting. If you require information specific to either your own personal claim for housing benefit or council tax support, your own council tax account or your own business rates account, please see contact details below:

Benefits

You can either email us at benefits@shropshire.gov.uk or phone us on 0345 678 9001. Our telephone opening hours are listed below. Please note that the web chat facility is also available on Tuesday, Wednesday and Friday mornings from 8:45am.

Telephone opening hours

• Monday – 8:45am–5pm
• Tuesday – 1pm–5pm
• Wednesday -  1pm–5pm
• Thursday - 8:45am–5pm
• Friday - 1pm–5pm

Privacy policy

Before you access our web chat facility can you please read our privacy policy.