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For national bus pass applications, please see the customer service point page for further information or apply online. Please note that if you choose to apply online for your first bus pass, you'll need to have your national insurance number to hand, an email address, and be able to upload a photo (if you're applying in person we can take the photo for you).
Check your post. Approximately ten working days after your application, you should receive your new concession.
If you applied for a senior railcard you'll be given an instruction form and unique code to complete and use to pay for your application either online or by phone on 0345 300 0250. Once you've done this your card will take up to five working days to arrive at your address.