Shropshire Council

COVID-19 business grants frequently asked questions

We have put together a list of the most common questions about the grants available, the timescales for processing an application, and other related topics:

I haven’t applied for any grants with Shropshire Council - what do I need to do?

If you meet the eligibility criteria, you can still apply to the Local Restriction Support Grant (LRSG) scheme that opened in November 2020.

What are the eligibility criteria, and who set them?

The eligibility criteria for these grants was set by central government, and the full details can be found here:

When will my grant be paid?

We aim to make payment to eligible businesses within 10 working days of receiving an application.

We apologise if your grant request is taking longer to consider. This may be because they need further checks before a payment can be made. This is often as a result of a discrepancy between our business rates records and the information you have provided on your e-form. If your grant request is still outstanding, please remain patient. A member of our team will be in contact if further information is needed from you.

Will you contact me when you send a grant payment?

Yes. If you are an eligible business, once your payment has been processed we will send you an email notification, followed by a letter. The letter will include important information about state aid requirements and your eligibility to a grant payment.

How will the grant be paid to me?

Payments are being made by BACS payment. These can take between 3-5 days to reach bank accounts from the date of processing.

Is the grant taxable?

Yes, grant income received by a business is taxable. The Local Restrictions Support Grant will need to be included as income in the tax return of the business. Only businesses which make an overall profit once grant income is included will be subject to tax.

Can I check the progress of my request?

We ask that you do not contact us to follow up on your request or payment. Doing so requires us to redirect limited resources to answer calls and individual enquiries, slowing our ability to check and process payments to everyone as quickly as possible.

If your grant application is still outstanding, please remain patient. A member of our team will be in contact if further information is needed from you. Once your payment has been processed we will send you a letter confirming this.

We thank you for your patience at this difficult time.

I have applied but only had a one-off payment

There are two reasons why this is the case:

  1. You applied to the LRSG scheme but haven’t responded to your self-declaration email – so your application will remain on hold
  2. You had to apply to the discretionary scheme (DARG) because your business does not pay business rates, or it wasn’t forced to close but you had losses of over 30% of your profit. The one-off amount was £1,334.

What is the self-certification email? I haven’t received it or I haven’t responded to it yet.

These emails will be sent from Please check your inbox, clutter or junk email and respond to it asap.

If you have definitely not received it, please email with the following details:

  • Put “request to resend self-certification email” as the subject title
  • In the email clearly state:
    • your business name
    • the unique reference from your original grant application form (starting with UM)

Without this self-declaration email being completed your application will remain on hold.

I should be entitled to the ‘Christmas Support Payment – wet-led Pubs’ (CSP) grant – I haven’t received an email but I know other pubs have.

If you have not applied for the LRSG scheme, please do so now.

If you have applied to the LRSG scheme, and have had your grant approved, then the detail you would have been asked to provide in the self-certification email is used to assess your eligibility for the CSP grant.

You will have declared that your business premise was open or closed, and the answers will be interpreted as follows:

  • Open = was able to trade as it provided a ‘food offer’
  • Closed = forced to shut by Government as you did not serve food.

All the pub businesses that declared as ‘closed’ have recently been contacted.

If you have not received an email for the CSP grant, but believe your business is eligible, please email to with the following details:

  • Put "Christmas Support Payment Grant" in the subject heading
  • In the email please state:
    • your UM unique reference
    • business name you applied under, and trading name (if different)
    • What percentage of your turnover is food sales. (This is a key piece of information to allow us to identify your eligibility)

Without this information we will not be able to proceed with your grant application to receive £1,000 one-off grant.

In addition, Government have stated in their guidance that businesses who are not liable for the business rates for the public house are not able to access the grant. If this is the case for your pub you will not have received an email.