Shropshire Council

Property Flood Resilience Recovery Support Scheme 2020

Shropshire Council are currently managing the Property Flood Resilience Recovery Support Scheme [2020] to property and business owners internally flooded during the storms which affected the County during February and March 2020.

This funding is provided by DEFRA and managed by Shropshire Council under strict guidelines which are outside of the Councils control. The DEFRA guidelines state that only properties flooded in during storms Ciara or Dennis during February 2020 are eligible for this scheme. If you have flooded during any other storm event you do not meet DEFRA’s eligibility criteria.

This scheme provides up to £5000 (inclusive of VAT) per eligible property or business to help make the affected property more resilient to future floods.

What is PFR?

Property Flood Resilience or PFR refers to any measures that can be applied to a building to make people and the property less vulnerable to the physical impacts of flooding.

  • PFR Resistance is the use of materials and approaches to safely keep water out of the
  • PFR Recovery is the use of materials, products and construction methods that mean a building can be quickly brought into use after flooding: i.e. managing the level and consequences of damage, if there is water

PFR brings together a range of measures that help people become more resilient to the impacts of flooding and reduce the length of time needed for recovery. While it is not always possible to completely keep out flood water, greater individual flood resilience should reduce the cost of managing future incidents because the approach will reduce the time that people are out of a property.

Recoverability measures

Raise electric sockets & meters

Raise gas meter

Floors - Solid floors with tiles placed directly to cement

Walls - Lime plaster and lime paint instead of gypsum and non-porous paint

Walls & floor - Tanking (a waterproof coating to walls and floor)

Walls - Accoya, or plastic skirting, accoya or plastic panelling

Kitchens made of solid wood, accoya, stainless steel

Plinths to raise white goods

Floors with void - Sumps in flooring for pumps

Surface pumps for solid floors

Generators to mitigate loss of electrics for pumps

(never use diesel pumps inside a property)


Resistance measures

Flood boards for entrance/exit points

Full flood doors

Airbrick covers

Anti-back flow valves for drains, sinks, showers

Toilet bungs

Exterior waterproof coating to bricks

Alternative sandbags

Household flood alarms

Flood walls

Flood walls and barriers

Water filled and water raised demountable barriers

Linked block barrier

PFR grant and your insurance policy

Home insurance policies generally put properties back to the state they were in prior to flooding. This should mean that if you have previously adapted your property, you should be able to secure repairs to any sacrificial or recoverable elements from your home insurer.

The grant must therefore not be used for costs that should be covered by insurance or product guarantees, such as repair of previously installed resilience measures or the costs of drying out properties. More property resilience advice can be found at


The owners of the following premises are eligible for the scheme:

  • Properties that flooded internally as a result of Storms Ciara or Dennis including flooding from the resultant rises in river levels over the following two weeks. Flooding must have been caused by heavy rainfall, a river overflowing or by groundwater.
  • Residential properties (including accommodation such as static caravans) where this is the primary residence and where habitable internal areas of the premise have been damaged by flooding.
  • Business (including social enterprise) and charitable organisation properties where internal areas of the premise which are critical to the day to day operations (i.e. not storage sheds or warehouses) have been damaged.
  • The grant is only available to people where the habitable living or business areas* of their properties have been damaged by entry of floodwater, necessitating drying out and/or repairs to the fabric of the building.
  • Garages, outhouses and storage areas are not eligible for the scheme. Second homes are not eligible. Empty homes are not eligible. Basements or cellars not used as habitable areas are not eligible.
  • Properties that have received a recovery grant (from the recovery schemes put in place after the 2013/14, 2015/16 events and/ or November 2019 grants) are not eligible except where an independent PFR survey states that extra resilience measures should be installed, over and above what was previously installed. The survey will need to be carried out at your own risk by a suitably qualified professional and the cost (up to a value of £500) redeemed as part of a successful grant application.  Applications for these properties will be considered on a case-by-case basis. 
  • HMOs and blocks of flats are considered “one front door” except where Council Tax is charged separately on each flat or HMO residence where each Council Tax payer will be eligible

*  Habitable areas of a property include areas like living rooms, kitchens, bathrooms, dining rooms and ground flood bedrooms.

The application process

The following process must be followed to provide property and business owners with the grant funding. Further detailed information will be provided to applicants at each step of the process: 

Step 1: Application

You must fill out the online application form below. Shropshire Council will then assess whether your property is eligible. We will contact you if we require further information once an application has been submitted.

Apply now »

You will receive a response confirming your eligibility for this scheme within 10 working days of your submission. The deadline for submitting PFR grant applications is 31 March 2021. Once your eligibility is confirmed, you will then have until August 2021 to complete the installation of PFR products and submit any invoices for payment.  

Step 2: Survey

Successful PFR Grant applications will need to undertake independent PFR surveys for any resistance measures which prevent water from entering the property and we will advise successful applicants on how to obtain one. 

If you are intending on installing recoverability measures only, a survey will not be required.

The company undertaking the survey cannot be the same company that installs your PFR measures. Where resistance measures are proposed, your surveyor will also need to undertake an independent post-installation survey which must also be funded through your grant allocation.  

In line with the guidelines published by DEFRA the cost of the survey can be claimed as part of the Grant up to a value of £500 inclusive of VAT. Please be aware that if you undertake a property survey and do not chose to go ahead with the PFR grant, you will be responsible for any associated costs.

Please make sure that any PFR surveys which recommend external alterations to the property take into account any requirements for Planning Permission. You will be responsible for covering any costs associated with any planning application. Consideration of any impacts of Listed Building status or conservation areas take heritage into consideration when recommending suitable PFR.

Step 3: Legal agreements

A copy of the survey or details of the proposed recoverability measures must be provided to Shropshire Council who will assess the suitability proposed works.

You will then be required to enter into a Legal Agreement with Shropshire Council before you can proceed.  The legal agreement will set out what PFR measures you will be installing and by signing it you will agree to the conditions of the Grant funding and to maintain your PFR.

Step 4: Quotes

You must obtain three quotes for any works.  The Grant will only cover the costs of the cheapest quote even if you choose a more expensive quote. If you wish to have PFR works carried out by your insurance company’s provider please let us know as early as possible and we can assess whether the quote provided is competitive.

Step 4a: Heritage and planning permission

Planning permission may be required for some properties before you are able to go ahead with PFR works. Please ensure that this is secured prior to any works taking place.

Step 5: Works

Once the quotations have been approved by Shropshire Council you can then instruct PFR works to commence. Any planned works over the value of £5000 will need to be funded by yourselves.  We will usually release full the grant payment upon satisfactory completion of works, however in some cases, partial payments can be agreed to cover initial costs.

Step 6: Quality assessment

Once works are competed, you will need to demonstrate to us that work has been carried out to the appropriate standards.  These will vary depending on the type of PFR you install but PFR resistance measures should have insurance backed warranties and independent post-installation surveys. 

Step 7: Payment

Once works have passed the Quality Assessment, we will pay the amount of your original quote up to £5000 (inc. VAT).

Retrospective applications

It is appreciated that in some cases works to repair a property may have already begun and that you may have commissioned recoverability and resistance measures as part of this process. In these cases, Shropshire Council may still process retrospective claims however evidence that the features you are claiming for will protect the property, that the works represent best value for money and that the features have been installed correctly will be required.

To register for a retrospective application please make this clear on your application form. Shropshire Council will then contact you and discuss the level of detail required. Please ensure that you keep all quotations and invoices associated with any works that have already taken place.

Collaborative applications

Collaborative applications between adjacent eligible properties can be submitted and can include community PFR measures. These will be assessed on a case by case basis and the total value of the grant will be based on the number of properties applying. 

PFR companies and guidance

Property Flood Resilience information can be found via the websites below.

Shropshire Council are not responsible for the content of these sites
  • The Blue Pages is an independent flood directory that lists a range of products and services that support delivery of PFR.
  • The Flood Guidance Website was originally set up as a part of a private sector initiative to provide a free and impartial source of flood guidance information. The website incorporates guidance and advice from sources including insurers, government and other industry sectors.
  • The Flood Hub, funded by the North West Regional Flood and Coastal Committee, has been designed to be a one stop shop for flood information and resources to support householders, businesses and communities across the North West in becoming more flood resilient.
  • The Six Steps to Flood Resilience, published by Manchester Metropolitan University’s ‘Smartest Project’, provides a step-by-step guide to the purchase, installation and use of property-level technologies. This includes advice for the initial surveying of properties, help to identify measures that are most appropriate for your individual circumstances, and information regarding the long-term maintenance and operation of protective devices.