Shropshire Council


“One thing we know from talking to people who’ve been bereaved is that no one experiences grief in the same way. Whatever you’re feeling, try to remember that it’s normal and there are people who can support you if you need it.”

Below are some services which support people experiencing issues relating to bereavement.

Supporting information

Support agencies in Shropshire


Lifelines is a directorate support and safeguarding service that provides therapeutic support to children and young people aged 5-16 who are suffering from unresolved grief. The service is county-wide and facilitated on a one to one basis within the school environment.

  • Richmond House, Rutland, Harlescott Grange, Shrewsbury, SY13QG
  • Telephone: 01743 210940

Hope House

Bereavement support and counselling is also offered to families in the wider community who have lost a child through illness or trauma. This support can also be given to children and young people who have experienced the death of someone close in traumatic circumstances

  • Hope House, Nant Lane, Morda, Nr Oswestry, Shropshire, SY10 9BX
  • Telephone: 01691 671999


A national charity. Shropshire, Telford & Wrekin Cruse offers free bereavement support services to adults and young people living in Shropshire, Telford & Wrekin who have been affected by the death of someone close. We also offer pre-bereavement support to those who are expecting to lose a loved one through illness.

Cruse Hope Again bereavement youth support

Hope Again is the youth website of Cruse Bereavement Care. It is a safe place, where young people who are facing grief can share their stories with others. If someone you know has died, why not send a private email to to one of our trained volunteers. If you want to talk to someone directly, call our FREE phone helpline on 0808 8081677 Monday - Friday, 9:30am - 5pm. National helpline: 0844 477 9400 Email:

Elephants never forget

This service is provided by the social work team at Severn Hospice and covers the Shropshire, Telford and Mid-Wales regions. It aims to help children and families where there is a serious illness in the family or when there has been the death of significant family member.

  • Severn Hospice Bicton Heath, Shrewsbury SY3 8HS
  • Telephone: 01743 236565


Omega exists to tackle the wider determinants of health, including social and economic issues. We achieve this by providing access to opportunities, information and a range of other non-clinical support. We work with family carers, people nearing the end of life, the bereaved, socially isolated individuals, the frail and the elderly.

  • Freepost RSGB-CYBY-HSCX, Omega care for life, London House, Town Walls, Shrewsbury SY1 1TX
  • Telephone: 0845 259 3163
  • Email:

National support agencies

Marie Curie

Marie Curie offers a wide range of support services for bereaved families & friends.

Support Line: 0800 090 2309

Supporting a child when someone dies

Children can tell when adults are upset, so it’s best to be honest with them about what’s happened as soon as you can. This guidance from Marie Curie is for adults who are supporting a grieving child. If you’re a child who has recently lost someone close.


For carers, friends and families of people with a terminal diagnosis to discuss their emotions about the prospect of losing their loved ones, as well as practical issues about palliative care and end of life.

Winston's Wish

The death of a parent or sibling is one of the most fundamental losses a child will ever face. At Winston’s Wish, we believe that bereaved children need support to make sense of death and rebuild their lives – and that is why we exist.

Helpline 08452 03 04 05 (Monday – Friday 9am to 5pm and Wednesday evenings 7pm to 9:30 pm).

Child Death Helpline

At the Child Death Helpline we’re here to listen. We understand that the death of a child is one of the most devastating events that anyone may experience. Sometimes the feelings of grief can be so overwhelming that they make everyday living very difficult – we’re here to help. Your call will be answered by a trained volunteer who has also lost a child and understands the feelings that surround the death of a child.

Ring free phone 0800 282986 or: 0808 800 6019 (free phone number for all mobiles).

  • Opening hours: 365 days a year, at these times: Every evening 7pm to 10pm Monday - Friday 10 am to 1pm & Wednesday afternoons 1pm to 4pm
  • Email:

Net Mums Parent Supporters

Loss and bereavement forum, staffed with trained parent supporters to help those members who need help, advice or support coping with the loss of someone close to them. You can share your thoughts and feelings with other members who may be going through similar experiences.

Aching Arms

Aching Arms is a baby-loss charity run by a group of bereaved mothers who have experienced the pain and emptiness of leaving hospital without their much wanted baby. Email:

Aidan’s Elephants

Supporting bereaved parents in the UK. If you are a family member or friend of someone who has lost a baby, you may be looking for help and advice about how to support your loved one.

Miscarriage Association

Miscarriage can be a very unhappy and frightening and lonely experience. If you have been affected by miscarriage, ectopic pregnancy or molar pregnancy, we hope you will find here the information and support that you need to help you through.

  • Tel: 01924 200795
  • Helpline: 01924 200799
  • Email:

Child Bereavement UK

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. Our vision is for all families to have the support they need to rebuild their lives.

When your baby dies

When a baby dies, the parents we support speak of a grief that has no comparison, a particular sort of grief.

Supporting information for children

Local bereavement counselling services

Where to get expert help

You can talk to your GP if you're experiencing any lingering mental or physical manifestations of bereavement. Counselling may be offered which can be a very useful way to work through your grief and come to terms with your new circumstances. Or you may like to consider joining a local support group where you can meet with other people going through a similar situation.

  • Local counselling services 
  • Confide - Confide is a Shropshire-based registered charity, currently operating in Shrewsbury and Telford. It was established over 25 years ago by a group of counsellors who believed in the importance of counselling and that it should be more widely available.

Help with finances and benefits

It may be that you need help sorting out your finance and do not know what your entitlements are. You may be struggling to make sense of a will or inheritance. A useful resource for all matters relating to finances and bereavement is the website, which has a dedicated section of resources, including information on benefits (such as the widowed parent's allowance), bereavement payments, wills, and debts owed to the deceased and dealing with tax affairs. There is also a useful guide on the Citizen's Advice Bureau website on dealing with the financial affairs of someone who has died.

We update this information on a regular basis. If you notice any links are broken or information has changed please contact and we'll update the information.