Shropshire Council

Paper season ticket FAQ’s

Shropshire Council will no longer issue new paper season tickets or residents permits for Bridgnorth (except on-street permits), Church Stretton, Ellesmere, Ludlow, Much Wenlock, Oswestry (except on-street permits), Shrewsbury and Wem. Anyone who would like to apply for a new ticket/permit for these towns must apply for a digital ticket/permit using the Shropshire Council MiPermit portal.

Apply now »

What if I currently hold a valid paper season ticket?

Existing paper tickets/permits will remain valid.  When the existing paper ticket/permit expires, a new one will need to be applied for via the Shropshire Council MiPermit portal.

What if I currently hold a paper permit for my carer?

Existing paper permits will remain valid.  When the existing paper permit expires, a new one will need to be applied for via the Shropshire Council MiPermit portal.

Does a paper season ticket guarantee me a parking space?

Unfortunately, purchasing a paper ticket doesn't guarantee you a parking space within your designated car park. It does however mean that you don't need daily change for the pay machine, and the prices are set at a discount of the normal daily charges.

Where do I display my paper season ticket?

The paper ticket must be displayed clearly in the windscreen of the specified vehicle so that all details can be read from the outside. You'll be provided with a holder for this purpose. A penalty charge notice may be issued if it's not clearly displayed.

Can I copy or update my own paper season ticket?

No. A penalty charge notice may be issued if the paper ticket is defaced, copied or added to in any way, or if it's clearly not displayed.

How do I get a replacement paper season ticket?

If you lose your paper ticket there will be an administration charge of £5, and you can apply for a replacement using the same application methods as before.

What do I do if I change my vehicle?

 

If you've changed your vehicle, you'll need to surrender your old paper ticket and apply for a new digital ticket.

Apply now »

What do I do if I no longer require my paper season ticket?

The paper ticket should be returned to the following address:

Shropshire Council
Public Protection and Enforcement
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Can I get a refund on my paper season ticket?

If you move out of the area or have a change of circumstance you may be entitled to a refund, depending on how long you have left on your paper ticket. Refunds will be made on only the whole months remaining on the life of the ticket. You'll need to send your paper ticket, together with confirmation of your name and where we should send the refund, to: 

Shropshire Council
Public Protection and Enforcement
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

If you purchased your paper ticket by credit/debit card, any refund will be made directly into your account.

What do I do if I temporarily have a hire/courtesy car?

Please contact Shropshire Council using the link below:

Contact us here »