If your recycling, rubbish or garden waste isn't collected as expected you must report your missed collection to us within two working days by calling 0345 678 9007.
Before you report a missed collection please check:
- That your containers were out on the right day
- That your containers were out by 7am
- That your containers were out in the correct place
- That your lid was closed and no extra waste was next to your bin
- That the correct waste was in the containers
We'll investigate the incident, and if your collection has genuinely been missed we'll come back and collect it within two working days.