Customer Services web chat temporarily suspended
From 26 October, we have temporarily suspended the Customer Services department web chat whilst we train new staff to help us with our Covid response. We expect the web chat service to be available ag…
The services we offer below can help you to increase the profitability and efficiency of your business. By providing you with timely support and advice, we can enable you to upscale, and to further develop your customer base.
HR advice and development
Our service ensures that customers have access to high quality advice and support that will underpin effective HR management in their business. We'll ensure that you have strong policies and procedures in place, and the confidence that you’re receiving expert advice. We can provide peace of mind year round with our annual support contract, or work with you on a pay-as-you-go basis as needs arise.
We offer advice on all areas of HR, including:
- Managing absence in the workplace
- Restructures, and managing TUPE arrangements
- Pre-employment processes
- Terms and conditions
- Trade union negotiation
- Performance management
- Policy development and review
- Job descriptions/grades
- Disciplinary, capability and grievance mediation
- Current/upcoming employment legislation
- Recruitment processes
- Mediation service
- Bespoke training packages and workshops
“The HR service I receive, in particular from HR advisers, is very approachable and clear. I find that they deal with simple matters quickly and responsively, and in situations where I need longer term support for more complicated matters, I find that the advice I receive helps me navigate and gives clarity on how I should progress.” – Sarah Godden, Headteacher
“It's really important to me that the HR service is delivered by people we know, and who know the school. When I contact HR I know I'll get good advice and that it will be given straight away, or by a prompt return of call. I've found the advice I have received from all members of the team to be informed and very helpful with what are often difficult issues. Having a named contact at HR is very helpful, but I've also been able to get to know the other members of the team, which is invaluable if my named HR adviser is unavailable when I call. I really value the ongoing relationship we have with the HR team” – Pete Johnstone, Headteacher
Recruitment, payroll and contracts
Our team of payroll professionals provide a high quality, accurate and cost effective service. As holders of the coveted Payroll Quality Partnership (PQP) accreditation, you can be assured that we'll comprehensively manage your payroll provision, and will ensure that your organisation adheres to all necessary statutory requirements.
We offer support in all areas of your payroll function, including:
- Statutory and contractually compliant processed payments
- On time and accurate payments
- Comprehensive pensions administration
Payroll Quality Partnership (PQP)
The Payroll Quality Partnership (PQP) is a quality accreditation from the Chartered Institute of Payroll Professionals (CIPP). It's awarded to organisations of all industry sectors who demonstrate best practice in the development of payroll people.
“I find the service provided by Shropshire Payroll Services exceptional. Procedures always run to schedule. Queries are dealt with promptly and efficiently. Requests for information are answered in a timely fashion. Clarity is sought regarding instructions provided where necessary ensuring that errors are kept to a minimum. Additional reports when requested are forthcoming. I find the system of issuing payroll data electronically encrypted both convenient and secure.” - Abraham Darby School – Telford
“I find the staff very accommodating, always return calls and pleased to work together to find solutions to sometimes challenging issues.” - Shropshire Fire & Rescue Service
Health and safety
Our health and safety service provides our customers with access to a high quality and comprehensive service. We can help address the impact of health and safety matters at work, and our proactive approach can result in significant savings and peace of mind.
Our highly experienced team provide professional advice on all related issues. We'll provide you with a personal and proactive service that will support the smooth running of your organisation, and help ensure legal compliance.
- Duty office - professional advice and guidance on all matters at the end of the telephone
- Model policies
- Risk assessments
- Training opportunities
- Access to a dedicated support team
- Crime prevention advice
“The peace of mind that the health and safety service provides is invaluable. It undoubtedly saves business managers and others responsible for H&S matters both time and money.” - School business manager
“You can be confident that you can always trust the accuracy and relevance of the advice from Shropshire’s Health and Safety Team in helping to minimise risks.” - Primary school head teacher
Our Occupational Health team is dedicated to maintaining the health and wellbeing of your employees. By delivering pragmatic, expert advice, we're able to assist you in ensuring the health and wellbeing of your employees.
All of our team are highly qualified health professionals, and are members of their respective professional bodies: the Nursing and Midwifery Council, the General Medical Council, and the Faculty of Occupational Health.
We're able to offer a bespoke and flexible occupational health service, including:
- Post-offer health assessment
- Access to confidential counselling support
- Health surveillance
- Medical advice on ill-health requirements
- Advice to managers and support to staff
- Vaccinations and inoculations
“I found their support to be professional, responsive and supportive. Their involvement enabled and facilitated a good outcome, which was acceptable for both the employee and the school. I'd recommend the service.” - Junior school head teacher
Our specialist team of business design consultants support organisations to achieve their strategic and operational goals, by helping them to design and deliver cost effective, efficient, and customer-focused services. By adopting a design-based approach, we work alongside our clients to find the right solution to the right challenge, whether it be organisational, financial or social.
We offer support on all aspects of your business design needs, including:
- Service design
- Public service innovation
- Organisation design
- Business design training
We believe that the key to success is working in partnership with our customers, recognising their needs and aspirations, and delivering bespoke solutions on their behalf. We’ve built a team and a way of thinking which means we can approach our customers’ challenges on an individual basis. No two organisations are the same, so we'll never offer a ‘one size fits all’ solution.
We pride ourselves on our ability to form great relationships with our clients, and we continually invest in the training and development of our staff to ensure that we deliver a high quality and customer-focused service.
We’d love the opportunity to tell you about how we’re empowering our customers to shape the future of their businesses, and to find out how we can most effectively support you.
“The HR service I receive is very approachable and clear. I find that simple matters are dealt with quickly and responsively, and in situations where I need longer term support for more complicated matters, I find that the advice I receive helps me navigate and gives clarity on how I should progress.”
Please get in touch for a chat or to arrange a visit. (Please note the contact details on this page are for commercial enquires. For payroll queries please call 01743 252190).