Frequently Asked Questions (FAQs)
The coronavirus (COVID-19) pandemic has changed our day to day lives in so many ways. We are living, socialising, working and schooling in very different circumstances which has raised a lot of questions for families.
In response to local needs, these frequently asked questions (FAQs) have been added to the local offer to help address questions families may have regarding education, health and care services, SEND education health and care plans and the implications of coronavirus.
This is not an exclusive or exhaustive list of questions and/or responses, but a selection of what we think families would like to know about. We will continue to update and add to this section so it is always subject to change as more information, advice and guidance becomes available.
Do you still need help?
If you can't find the answer to your question or query in the FAQs above please email Gemma Breckell, SEN & Local Offer Development Officer (firstname.lastname@example.org) and we will get back to you with an answer as soon as we can.
Shropshire Information, Advice & Support Service (IASS)
IASS is a free, confidential and impartial service for children and young people aged 0 – 25 years, with SEND, and their parents, living in Shropshire. You can contact them as follows:
Phone: 01743 280019
Monday to Friday, 10am - 4pm
The Department of Education Helpline
The Department of Education has set up a helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:
Phone: 0800 046 8687
Monday to Friday, 8am - 6pm, Saturday & Sunday, 10am - 4pm