We always try to resolve disagreements by meeting parents/carers or young people. This often helps all involved to better understand the issues or concerns that are the cause of the disagreement. Sometimes this meeting will also include professionals involved in providing a service, including schools and post 16 settings. The Information Advice and Support Services (IASS), can provide support for parents and young people in arranging and attending meetings.  

Occasionally, it isn’t possible to reach an agreement without additional support from a third party to provide an independent viewpoint. We use Prime Resolution to provide impartial, independent and free disagreement resolution and mediation for parents/carers and young people up to the age of 25.