Shropshire Council

Information, Advice and Support Service (IASS)

Shropshire Information, Advice and Support Service (IASS) listens to your concerns around special educational needs and /or disability (SEND) and explains your options, rights and responsibilities.

IASS is a free, confidential and impartial service for children and young people aged 0 – 25 years, with SEND, and their parents, living in Shropshire. IASS supports around concerns about possible SEND through to children and young people with severe and complex needs.

IASS are a small team of 5 which includes our fantastic youth worker Lynne. Lynne works one day a week and works directly with young people, supporting them with any worries or problems they might be experiencing particularly at school or college. You can contact Lynne by email on, text 07532 821 379 or messaging our Young IASS Facebook page.

Every local authority must have an Information, Advice and Support Service (IASS) and in Shropshire it is based in Citizens Advice Shropshire. All IASS staff provide information and advice relating to education, health and social care, including SEN / disability law and national and local policy.

To ensure that the information provided is up to date and based on law, the Information, Advice and Support Services Network (IASSN) provides regular training delivered by the Independent Provider of Special Education Advice (IPSEA). IASS must complete all three levels and each level is equivalent to 30 CPD points for solicitors. IASS Minimum Standards are approved by the Department for Education (DFE) and department of Health and Social Care (DHSC) and all IAS Services must work within them.

IASS can signpost you to additional local and national sources of information. They can also help with paperwork and preparation for meetings, discussing what questions to ask and empowering you to share your views. They can explain jargon to help your understanding.

IASS offers support to resolve issues including any concerns and complaints, appeal decisions and support to develop good communication between you and services including school, Shropshire Council and Shropshire CCG. IASS recognises the importance of having up to date information and delivers training sessions throughout the county. If you would like us to deliver training or a workshop in your college or school, or you run or are a member of a support group and would like us to deliver training, please contact us to discuss how we can help.

Through our partner organisations, IASS provides information, support and advocacy around welfare benefits, finance, debt and money management advice.

Contact Shropshire IASS:

Phone: 01743 280019 (Monday to Friday 10am – 4pm)

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