Shropshire Council

Resident service portal for waste services FAQs

How do I check my collection day?

1. Go to our service portal

2. 2. Enter your postcode and click on 'Look up property'

3. Select your address

4. A dashboard will load with your collection information for the last and next collection.

5. To view the dates for the next three months, click the collection calendar tab. You can also bookmark this page and refer to it at a later date.

Collection calendar screen grab

How do I order a replacement container?

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'

3. Select your address

4. A dashboard will load with your collection information for the last and next collection.

5. Click the appropriate service (recycling, rubbish or garden) to reveal further options. Then select Repair or replace container.

6. The form below will load. Complete adding any additional information you feel is relevant. Then click confirm request.

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the service portal (you will not receive a confirmation email you would need to make a note of the number).

This will then automate a request to deliver a new Refuse or Garden Waste Bin, Recycling box or Blue Recycling Bag (depending on which option you chose) and also to remove the faulty Refuse or Garden Waste Bin, Recycling box. If it is a Blue Recycling Bag, please dispose of the damaged blue bag in your Refuse bin.

How do I order an additional recycling box/bag?

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'

3. Select your address.

4. A dashboard will load with your collection information for the last and next collection.

5. Click domestic recycling collection to reveal more options. And select additional container.

6. The form below will load. Select container type from the drop. The quantity is set to 1 but you can change this from the drop down. If you want to order a box and a bag, click “add another container” and select the quantity. Finally click confirm request to submit.

7. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

How do I report a missed collection?

1. Go to our service portal 

2. Enter your postcode and click on 'Look up property'

3. Select your address.

4. A dashboard will load with your collection information for the last and next collection. Click the appropriate service to reveal further options (recycling, rubbish and garden). Then select Missed collection.

If the collection crew have had any issues with your collection you will receive a message advising to contact our call centre.  Missed collections can only be reported within 2 business days in accordance with our missed collections policy here.

5. The form below will load. Complete adding any additional information you feel is relevant. Then click report missed collection.

6. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

How do I report a missed assisted collection?

Assisted collections are where people have their bin collected from their property because they are unable to put this out themselves.  To report a missed collection from the kerbside please select missed collection instead.

1. Go to our service portal

2. Enter your postcode and click on look up property.

3. Select your address.

4. A dashboard will load with your collection information for the last and next collection. Click the appropriate service (Recycling, Rubbish and Garden) to reveal further options. Then select missed assisted collection.

If the collection crew have had any issues with your collection you will receive a message advising to contact our call centre.  Missed collections can only be reported within 2 business days in accordance with our missed collections policy here.

5. The form below will load. Complete any additional information you feel is relevant. Then click report missed collection.

6. The form below will load. Complete it adding any additional information you feel is relevant. Then click 'Report missed collection'.

Missed assisted collection form screen dump

6. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

How do I report a spillage?

The option to report a spillage will only be advisable after collection has been completed up to 1 business day after collection.  This is accordance with our contractual arrangements with Veolia.

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'

3. Select your address.

4. A dashboard will load with your collection information for the last and next collection. Click the appropriate service to reveal further options. Then select spillage.

5. The form below will load. Complete adding any additional information you feel is relevant. Then click report spillage.

6. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

 

How do I order all containers for my property?

Please only use this form to order a full set of bins and boxes.  If you need a specific container, please see the advice here.

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'

3. Select your address

4. A dashboard will load with your collection information for the last and next collection.

5. Select the new property request as shown below.

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click order containers.

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

How do I request a larger bin?

You can request a larger 360L refuse bin if you have 6 or more permanent residents living in your property. You will have a paper form posted out to confirm your circumstances. The bin will not be exchanged until a completed form is returned.

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'.

3. Select your address

4. A dashboard will load with your collection information for the last and next collection.

5. Click domestic rubbish collection to reveal further options. Select 'Order a larger bin'.

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click 'Order larger container'.

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

How do I request an assisted collection?

The assisted service is only available for people who are physically unable to take their containers to their designated collection point. You will receive a paper form in the post which you will need to have counter signed by a medical professional who can confirm your circumstances before the service starts.

1. Go to our service portal

2. Enter your postcode and click on 'Look up property'.

Portal screen dump

3. Select your address

4. A dashboard will load with your collection information for the last and next collection.

5. Select any service to reveal more options. Then select 'Assisted collection'.

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click 'Request Assisted Collection'. Please ensure you select apply for all services.

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

 

I think I have ordered the wrong Bin/container/bag?

This service is automated and not checked. Notes you put on the request may not be seen. Please call 0345 678 9007. The adviser at the call centre will help you.

How do I order another Garden Waste bin as I have a large garden and there is not enough capacity in the bin I have?

Residents are supplied with 1 garden waste bin. A second garden bin is available for an annual subscription cost. Please call 0345 678 9007 to order.