Shropshire Council

Resident service portal for waste services FAQs

How do I check my collection day?

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address

Collection day finder screen grab

4. A dashboard will load with your collection information for the last and next collection.

Collection day finder screen grab

5. To view the dates for the next three months, click the collection calendar tab.

Collection calendar screen grab
You can also bookmark this page and refer to it at a later date

How do I order a replacement container?

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Click the appropriate service to reveal further options. Then select 'Repair or replace container'.

Property services screen grab

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click confirm request.

Repair/replace form screen grab

7. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation screen grab

How do I order an additional recycling box/bag?

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address.

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Click the appropriate service to reveal further options. Then select 'Repair or replace container'.

Property services screen grab

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click confirm request.

Replace/repair form screen grab

7. You'll then be given a reference number confirming that this has submitted
successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation screen grab

How do I report a missed collection?

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address.

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Click the appropriate service to reveal further options. Then select 'Missed collection'. If the collection crew have had any issues with your collection you'll receive a message advising you to contact our call centre. Missed collections can only be reported within two business days, in accordance with our missed collections policy.

Property services screen grab

6. The form below will load. Complete it, adding any additional information you feel
is relevant. Then click 'Report missed collection'.

Missed assisted collection form screen dump

7. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation message screen dump

How do I report a missed assisted collection?

Assisted collections are for people who have their bin collected from their property because they are unable to put it out themselves. To report a missed collection from the kerbside please go to our missed collection FAQ page instead.

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address.

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Click the appropriate service to reveal further options. Then select 'Missed assisted collection'. If the collection crew have had any issues with your collection you'll receive a message advising you to contact our call centre. Missed collections can only be reported within two business days, in accordance with our missed collections policy.

Property services screen dump

6. The form below will load. Complete it adding any additional information you feel is relevant. Then click 'Report missed collection'.

Missed assisted collection form screen dump

7. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation message screen dump

How do I report a spillage?

The option to report a spillage is only available up to one business day after collection. This is in accordance with our contractual arrangements with Veolia.

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address.

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection. Click the appropriate service to reveal further options. Then select 'Spillage'.

Property services screen grab

5. The form below will load. Complete it, adding any additional information you feel is relevant. Then click 'Report spillage'.

Report spillage screen grab

6. You'll then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation message screen grab

 

How do I order all containers for my property?

Please only use this form to order a full set of bins and boxes. If you need a
specific container, please see the advice on the ordering a replacement container page.

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Select the new property button as shown below.

Property services screen grab

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click order containers.

New property request screen grab

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation of request screen grab

How do I request a larger bin?

We provide a standard 240 litre wheeled bin for general household rubbish. We make an exception for families who have six or more permanent residents in the house by allowing a larger (360 litre) wheeled bin.

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Click domestic rubbish collection to reveal further options. Select 'Order a larger bin'.

Property services screen dump

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click 'Order larger container'.

Larger bin form screen dump

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation message screen dump

How do I request an assisted collection?

The assisted service is only available for people who are physically unable to take their containers to their designated collection point. If you apply for the service, you'll receive a paper form in the post which you'll need to have countersigned by a medical professional who can confirm your circumstances before the service starts.

1. Go to our service portal and enter your postcode or street.

2. Click on 'Look up property'.

Portal screen dump

3. Select your address

'Select your address' screen grab

4. A dashboard will load with your collection information for the last and next collection.

5. Select any service to reveal more options. Then select 'Assisted collection'.

Property services screen grab

6. The form below will load. Complete it, adding any additional information you feel is relevant. Then click 'Request Assisted Collection'. Please ensure you select apply for all services.

Request form - screen grab

7. You will then be given a reference number confirming that this has submitted successfully. You can track your request on the portal (you won't receive a confirmation email, you would need to make a note of the number).

Confirmation message screen grab