Decision details
Annual Customer Feedback (Complaints, Comments and Compliments) Report 2017/18
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
The Deputy Leader and Portfolio Holder for Corporate and Commercial Support presented a report from the Head of Human Resources and Development providing an overview of the formal customer feedback the Council received during 2017/2018.
Decision:
RESOLVED:
i) That the Annual Customer Feedback Report 2017/18 [Appendix 1] be approved for publication on the Council’s website;
ii) That the recommendations in the Annual Report [pages 18 and 19] highlighting key issues and areas for improvement, be agreed.
Publication date: 19/09/2018
Date of decision: 17/09/2018
Decided at meeting: 17/09/2018 - Cabinet
Effective from: 27/09/2018
Accompanying Documents:
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