Decision details
Aligning our Customer Services and the Drive to Digital
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
RESOLVED:
That Cabinet:-
· Agreed the need to support the Council’s drive to digital services by reducing CSC telephone service opening hours whilst still providing a telephone service for those residents unable to transact online.
· Agreed the revised opening times of the Customer Service Centre general calls as 9am to 3pm Monday to Friday, but with a trial period of opening of up to 6pm starting on or after 21st August 2023, on one of those days in order to consider any change in the level of demand for later opening.
· Delegated the implementation of these proposals to the Executive Director of Resources in consultation with the Portfolio Holder for Culture and Digital.
Report author: Nigel Newman
Publication date: 19/07/2023
Date of decision: 19/07/2023
Decided at meeting: 19/07/2023 - Cabinet
Effective from: 27/07/2023
Accompanying Documents:
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