Decision details
Ombudsman Complaint Handling Code
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
Local Government and Social Care Ombudsman has
requested local authorities respond to its consultation on a new
complaint handling code by 23 November. The code, due to be
implemented from 1 April 2024, will require significant changes in
the way Shropshire Council handles complaints. The report will set
out key issues and actions alongside a draft consultation response
and completed self-assessment.
Decision:
RESOLVED:
That
a) Cabinet noted the implications of the new code for the Council’s complaint handling process and identified a Member specifically responsible for complaints
b) Cabinet approved (with amendments if appropriate) the draft response to the LGSCO consultation set out at Appendix B.
Report author: Sarah Dodds
Publication date: 22/11/2023
Date of decision: 22/11/2023
Decided at meeting: 22/11/2023 - Cabinet
Effective from: 30/11/2023
Accompanying Documents:
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