Issue - meetings
Annual Customer Feedback (Complaints, Comments and Compliments) Report 2017/18
Meeting: 17/09/2018 - Cabinet (Item 65)
65 Annual Customer Feedback (Complaints, Comments and Compliments) Report 2017/18 
PDF 98 KB
Lead Member – Councillor S Charmley – Deputy Leader and Portfolio Holder for Corporate and Commercial Support
Report of the Head of Human Resources and Development
Contact: Michele Leith Tel: 01743 254402
Additional documents:
Decision:
RESOLVED:
i) That the Annual Customer Feedback Report 2017/18 [Appendix 1] be approved for publication on the Council’s website;
ii) That the recommendations in the Annual Report [pages 18 and 19] highlighting key issues and areas for improvement, be agreed.
Minutes:
The Deputy Leader and Portfolio Holder for Corporate and Commercial Support presented a report from Head of Human Resources and Development providing an overview of the formal customer feedback the Council received during 2017/2018.
A Member commented that improved communication on the part of the Council could help to reduce the number of complaints received that often related to a lack of information being provided to the Council’s customers. The Deputy Leader acknowledged this point and stated that automated responses, to be introduced as part of the Council’s digital transformation, should help give a more accurate picture of customer feedback in future.
RESOLVED:
i) That the Annual Customer Feedback Report 2017/18 [Appendix 1] be approved for publication on the Council’s website;
ii) That the recommendations in the Annual Report [pages 18 and 19] highlighting key issues and areas for improvement, be agreed.