Issue - meetings
Annual Customer Feedback (complaints) Report
Meeting: 19/10/2022 - Cabinet (Item 63)
63 Annual Customer Feedback (Complaints) Report 2021/22 
PDF 191 KB
Lead Member – Councillor Rob Gittins – Portfolio Holder for Culture and Digital
Report of James Walton, Executive Director of Resources
Additional documents:
Decision:
RESOLVED:
To consider the recommendations and actions in the draft Annual Customer Feedback Report to support and improve robust customer feedback performance
To recommend approval and publication of the draft Annual Customer Feedback Report 2021/22 (Appendix 1) on the council’s website
Minutes:
The Leader presented the key messages set out in the report on behalf of the Portfolio Holder for Culture and Digital and passed on his thanks to staff involved in the council’s feedback process.
She agreed to pass questions on to the Portfolio Holder related to the LGCO recommendation regarding prioritisation of complaints in terms of visibility and capacity (para 8.9 refers), and also requesting a breakdown of complaints across the geography of the county for future reports. Responding to a question regarding matters raised by MPs, she explained that MPs had different approaches and she encouraged them all to raise issues with local members in the first instance.
RESOLVED:
To consider the recommendations and actions in the draft Annual Customer Feedback Report to support and improve robust customer feedback performance
To recommend approval and publication of the draft Annual Customer Feedback Report 2021/22 (Appendix 1) on the council’s website