Lead Member – Councillor Rob Macey – Portfolio Holder for Culture and Digital

Report of James Walton, Executive Director of Resources

RESOLVED:

That Cabinet Members:

1.     Reviewed and considered performance dashboard information alongside this exception report.

2.     Noted progress to date in achieving the outcomes of The Shropshire Plan (TSP) and comment as appropriate.

The Portfolio Holder for Culture and Digital introduced the report which highlighted three exceptions within public health, education and environment. 81% of identified KPIs of the Shropshire Plan now featured on the performance dashboard with 25% not yet having a RAG rating as this is baseline data.

Concern was raised around certain KPIs not having targets, such as road maintenance, as well as a high number of complaints that were being upheld by the Ombudsman. In response to the ombudsman complaints, members were reminded that a report was presented to Cabinet previously and figures had been discussed. Complaints were sometimes being mislabelled and were solvable via other routes, such as requests for service delivery. In response to the targets, the Portfolio Holder advised that he would approach the insight team to speak to the service department with a view to including targets in the future but it was reliant on the data being provided. Councillor Macey would investigate and report back.

Members were encouraged to give as much notice to the Portfolio Holder as possible to ensure any concerns can be addressed at the meeting. They were also advised that the insight team would be happy to work with members to improve performance reporting.

RESOLVED:

That Cabinet Members:

1.     Reviewed and considered performance dashboard information alongside this exception report.

2.     Noted progress to date in achieving the outcomes of The Shropshire Plan (TSP) and comment as appropriate.