RESOLVED:

That Cabinet:-

·         Agreed the need to support the Council’s drive to digital services by reducing CSC telephone service opening hours whilst still providing a telephone service for those residents unable to transact online.

·         Agreed the revised opening times of the Customer Service Centre general calls as 9am to 3pm Monday to Friday, but with a trial period of opening of up to 6pm starting on or after 21^st August 2023, on one of those days in order to consider any change in the level of demand for later opening.

·         Delegated the implementation of these proposals to the Executive Director of Resources in consultation with the Portfolio Holder for Culture and Digital.