Issue details
Aligning our Customer Services and the Drive to Digital
A proposal to shorten the opening hours of our
customer service centre to reflect the council’s online
offer, support the shift to more digital services for our customers
and re-purpose Customer Service Advisers to preventative outbound
customer contact.
Decision type: Key
Reason Key: Affects more than 1 ward;
Decision status: For Determination
Notice of proposed decision first published: 12/01/2023
Decision due: 15 Feb 2023 by Cabinet
Lead member: Portfolio Holder for Culture and Digital
Lead director: Executive Director of Resources
Contact: James Walton, Executive Director Resources Email: james.walton@shropshire.gov.uk Tel: 01743 258915.