You can access council services in a variety of ways:

Telephone

General enquiries:
0345 678 9000
Housing Benefit:
0345 678 9001
Council Tax:
0345 678 9002
Planning & building control:
0345 678 9004
Housing & social services:
0345 678 9005
Streets, roads & transport:
0345 678 9006
Bins & recycling:
0345 678 9007
Children’s services:
0345 678 9008
Concerns about a vulnerable adult or the welfare of a child:
0345 678 9021
Healthy Shropshire Helpline
0345 678 9025

If you are calling from outside the UK you can phone: 0044 1743 251000

For Shropshire Council’s Out of Hours Social Care Emergency Duty Team, please call 0845 678 9040.

Normal opening hours

Monday to Friday: 8am to 6pm
Saturday 9am to 1pm

In person

Customer service points

Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance.

You can find your closest customer service point by following the Customer Service Points link on this page.

Email

You can send us an email with your enquiry at any time. Our email address is customer.service@shropshire.gov.uk

Back to top