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The corporate complaints procedure covers all aspects of complaints (apart from those relating to Children and Young People’s and Adult Social Care), where a service has failed to meet the standards or level of service promised to you.
The corporate complaints procedure cannot be used to revoke a decision made by the council about a legislative responsibility, for example a fixed penalty notice or planning permission. These issues should be pursued via the relevant appeals process.
Further information is attached to this page.Last updated: 14 June 2016 Print this page