Shropshire Council

How to contact us

You can access council services in a variety of ways:

Online

Telephone

Service Number
General enquiries 0345 678 9000

Housing benefit (opening hours are Monday, Tuesday and Thursday 8:45am  – 5pm and Wednesday and Friday 1pm – 5pm)

0345 678 9001
Council tax (opening hours are Monday, Tuesday, Thursday, Friday 8:45am  – 5pm and Wednesday 1pm – 5pm) 0345 678 9002
Business rates (opening hours are Monday, Tuesday, Thursday, Friday 8.45am  – 5pm and Wednesday 1pm – 5pm) 0345 678 9003
Planning and building control 0345 678 9004
Housing 0345 678 9005
Streets, roads and transport 0345 678 9006
(this is also for out of hours service)
Bins and recycling 0345 678 9007
Children’s services 0345 678 9008
Concerns about a vulnerable adult or the welfare of a child 0345 678 9021
Registrars 0345 678 9016
Adult social care 0345 678 9044
Elections 0345 678 9015

For our out of hours social care Emergency Duty Team, please call 0345 678 9040.

Normal opening hours

  • Monday to Friday: 8am to 6pm
  • Saturday 9am to 1pm

Customer service points

Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance. Find your closest customer service point and speak to a member of staff.