Shropshire Council

Shrewsbury community hub

1a, Castle Gates, Shrewsbury, Shropshire, SY1 2AQ
Opens Closes
Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00
Saturday Closed  
Sunday Closed  

Opening times

** From Monday 27 November until Friday 22 December, the Hub at Castle Gates will be opening at 9am instead of 8:30am. This is due to staffing issues**

You can access Shropshire Council services at this customer service point as follows:

  • Monday - Friday: 8:30am to 5pm

**Please note that we will be closing at 4pm on Monday 11 December due to the weather. Apologies for any inconvenience**

You won't be able to access council services outside of the hours stated above.

Services available

We provide a variety of services, some of which you may prefer to access online. If you don’t have a computer at home, you can use our public access computer. You can also report things and make payments to us for certain services. Please use the following links to see what you can do online - you may save yourself a visit to our office.

If you want to see what open consultations we have and add your comments, take a look at our Get Involved website.

Examples of what you can access online include:

You'll be able to access other services via a free telephone link in the customer service point, including:

  • Adult social care
  • Blue badges
  • Business rates
  • Children's social care
  • Council tax (revenues)
  • Housing Options
  • Just Credit Union
  • Housing benefit and council tax support
  • Local Support and Prevention Fund
  • General enquiries
  • Planning
  • Shropshire Homepoint

Here are some services where you will need to visit our office:

  • Renew a disabled persons’ bus pass (bring proof of ID showing your date of birth, proof of your current address and proof of your disability)
  • New concessionary travel applications (bring proof of ID showing your date of birth and proof of your current address)     
  • To obtain a parking permit (bring proof of residency)      

We no longer hold radar keys, which allow access to disabled public toilets. These are available to order from the Radar Keys website.   

 compostable logo

Please note that we don't stock caddy liners. You can buy them from local shops or online - look out for the compostable symbol so you know you have the right type.


Customer Services
0345 678 9000

1A Castle Gates