We deliver the highway maintenance service through three divisional offices around the county.

Contacting us is easy. Use FixMyStreet (shropshire.gov.uk) or telephone our Customer Service Centre on 0345 678 9006, email customer.service@shropshire.gov.uk

Divisional offices

North division - Highways management team

Oswestry Office
Shropshire Council
Environmental Maintenance
Park Hall Depot
Park Hall
Whittington
Shropshire
SY11 4AH

Central division - Highways management team

Shrewsbury Office
Shropshire Council
Environmental Maintenance
Longden Road
Shrewsbury
SY3 9EL

Craven Arms Office
Shropshire Council
Environmental Maintenance
16 Stokewood Road
Craven Arms Business Park
Craven Arms
Shropshire
SY7 8NR

For roads maintained by other bodies

Did you know that not all roads in Shropshire are managed by Shropshire Council? Find out which roads are managed by National Highways and how to contact them.

Telford & Wrekin Council

Please phone 01952 384000 or email highways@telford.gov.uk.

Bridges, heavy goods vehicles and highway projects

If you have a query relating to highway bridges, heavy goods vehicles (HGVs)/abnormal loads, major highway projects or highway development control, please use the following contacts.

Street lighting / traffic lights:

Phone:0345 678 9006
24 Hour telephone number: 08000 286046

Highways bridge section:

Email: bridge.maintenance@shropshire.gov.uk
Phone: 0345 678 9018

HGVs/abnormal loads:

Email: bridge.maintenance@shropshire.gov.uk

Highways projects:

Phone: 0345 678 9018
Email: highways.projects@shropshire.gov.uk

Highways development control:

Phone: 01743 255494
Email: highways.development@shropshire.gov.uk

Highways drainage

Contact the Customer Services Centre or refer to our drainage and flooding pages.