Customer Services web chat temporarily suspended
From 26 October, we have temporarily suspended the Customer Services department web chat whilst we train new staff to help us with our Covid response. We expect the web chat service to be available ag…
Test and trace support payments (update 9 October)
Find out of you're eligible for a £500 support payment.
Revenues and Benefits
PO Box 4749
When contacting us in writing or by email please remember to include your name, address and reference number if you know it.
Phone lines are open weekdays as follows:
Monday - 8:45am to 5pm
Tuesday - 1pm to 5pm
Wednesday - 1pm to 5pm
Thursday - 8:45am to 5pm
Friday - 1pm to 5pm
You can call the Benefits Team on 0345 678 9002 to speak to us or request a claim form.
- Select option 1 to make a payment
- Select option 2 for overpayments
- Select option 3 for the Benefits Service
Please note: at times we experience a high volume of calls so your call could be held in a queue, but answered as quickly as possible.
Occasionally it may become necessary for our phone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.