Service newsflash:
Customer service points
All customer service points except Shropshire Local in Shrewsbury remain closed. You can still contact us by phone, email or on social media.
Read moreHow to contact us
You can access council services in a variety of ways:
Online
Our website has a wide range of information about the services we provide, and a number of ways for you to interact with them directly online. You can use our menu or our search bar to find what you need quickly at any time of day.
Got a general enquiry for us?
Use our online form »Your council tax account can also be viewed online through the CitizenAccess portal.
Telephone
| Service | Number |
|---|---|
| General enquiries | 0345 678 9000 |
|
Housing benefit (opening hours are Monday and Thursday 8:45am – 5pm and Tuesday, Wednesday and Friday 1pm – 5pm) |
0345 678 9002 |
| Council tax (opening hours are Monday, Tuesday, Thursday, Friday 8:45am – 5pm and Wednesday 1pm – 5pm) | 0345 678 9002 |
| Business rates (opening hours are Monday, Tuesday, Thursday, Friday 8.45am – 5pm and Wednesday 1pm – 5pm) | 0345 678 9002 |
| Planning and building control | 0345 678 9004 |
| Housing | 0345 678 9005 |
| Streets, roads and transport | 0345 678 9006 (this is also for out of hours service) |
| Bins and recycling | 0345 678 9007 |
| School admissions, free school meals and school transport | 0345 678 9008 |
| Blue Badge | 0345 678 9014 |
| Elections and voting | 0345 678 9015 |
| Registrars | 0345 678 9016 |
| Parking Services, costs, permits, fines | 0345 678 9019 |
| Concerns for the welfare of a child/children's social care or early help support | 0345 678 9021 |
| Concerns for a vulnerable adult and Adult Social care | 0345 678 9044 |
| Pest Control | 0345 678 9067 |
For our out of hours social care Emergency Duty Team, please call 0345 678 9040.
Normal opening hours
- Monday to Friday: 8am to 6pm
- Saturday 9am to 1pm (except bank holiday weekends)
Customer service points
Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance. Find your closest customer service point and speak to a member of staff.