Shropshire Council

How to contact us

You can access council services in a variety of ways:


Our website has a wide range of information about the services we provide, and a number of ways for you to interact with them directly online. You can use our menu or our search bar to find what you need quickly at any time of day.

Got a general enquiry for us?

Use our online form »

Your council tax account can also be viewed online through the CitizenAccess portal.


Service Number
General enquiries 0345 678 9000

Housing benefit (opening hours are Monday and Thursday 8:45am – 5pm and Tuesday, Wednesday and Friday 1pm – 5pm)

0345 678 9002
Council tax (opening hours are Monday, Tuesday, Thursday, Friday 8:45am – 5pm and Wednesday 1pm – 5pm) 0345 678 9002
Business rates (opening hours are Monday, Tuesday, Thursday, Friday 8.45am – 5pm and Wednesday 1pm – 5pm) 0345 678 9002
Planning and building control 0345 678 9004
Housing 0345 678 9005
Streets, roads and transport 0345 678 9006
(this is also for out of hours service)
Bins and recycling 0345 678 9007
School admissions, free school meals and school transport 0345 678 9008
Blue Badge 0345 678 9014
Elections and voting 0345 678 9015
Registrars 0345 678 9016
Parking Services, costs, permits, fines 0345 678 9019
Concerns for the welfare of a child/children's social care or early help support 0345 678 9021
Concerns for a vulnerable adult and Adult Social care 0345 678 9044
Pest Control 0345 678 9067

For our out of hours social care Emergency Duty Team, please call 0345 678 9040.

Normal opening hours

  • Monday to Friday: 8am to 6pm
  • Saturday 9am to 1pm (except bank holiday weekends)

Customer service points

Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance. Find your closest customer service point and speak to a member of staff.