How to contact us
You can access council services in a variety of ways:
Online
Telephone
| Service | Number |
|---|---|
| General enquiries | 0345 678 9000 |
|
Housing benefit (opening hours are Monday and Thursday 8:45am – 5pm and Tuesday, Wednesday and Friday 1pm – 5pm) |
0345 678 9001 |
| Council tax (opening hours are Monday, Tuesday, Thursday, Friday 8:45am – 5pm and Wednesday 1pm – 5pm) | 0345 678 9002 |
| Business rates (opening hours are Monday, Tuesday, Thursday, Friday 8.45am – 5pm and Wednesday 1pm – 5pm) | 0345 678 9003 |
| Planning and building control | 0345 678 9004 |
| Housing | 0345 678 9005 |
| Streets, roads and transport | 0345 678 9006 (this is also for out of hours service) |
| Bins and recycling | 0345 678 9007 |
| Children’s services | 0345 678 9008 |
| Concerns about a vulnerable adult or the welfare of a child | 0345 678 9021 |
| Registrars | 0345 678 9016 |
| Adult social care | 0345 678 9044 |
| Elections | 0345 678 9015 |
For our out of hours social care Emergency Duty Team, please call 0345 678 9040.
Normal opening hours
- Monday to Friday: 8am to 6pm
- Saturday 9am to 1pm
Customer service points
Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance. Find your closest customer service point and speak to a member of staff.