Shropshire Council

Corporate complaints

If you're unhappy about a council service that doesn't have its own complaint procedure, you can tell us about it now by clicking on the green button...

Make a complaint »

If you don't want to contact us online, you can:

  • Email: customer.feedback@shropshire.gov.uk
  • Write to: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND
  • Telephone customer services: 0345 678 9000

The corporate complaints procedure covers all aspects of complaints (apart from those relating to Children and Young People’s and Adult Social Care), where a service has failed to meet the standards or level of service promised to you.

The corporate complaints procedure cannot be used to revoke a decision we make about a legislative responsibility, for example a fixed penalty notice or planning permission. These issues should be pursued via the relevant appeals process.

If you wish to be anonymous

Please note that we'll try to accept anonymous complaints but you won't receive a response as we won't have your name or contact details. Where we can look into an anonymous complaint and take remedial action we will (for example a complaint with enough information to allow us to propose remedial action).

However, in many circumstances an anonymous complaint won't have enough information to allow us to investigate (for example a complaint about the service an individual has received – we can't investigate if we don't know the recipient of the service).

In cases where we don't have enough information to investigate we'll record the anonymous complaint, but in many cases they may be recorded as comments (due to a lack of information and inability to determine whether or not the complaint is justified (some complaints can be made due to a lack of understanding rather than a poor service).

Further information is attached to this page.